Title IBM electronic services : support using automation and Web tools / Mary Kay Hyde-Bohn

Edition 2nd ed Published [Poughkeepsie, NY] : IBM, International Technical Support Organization, 2007

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Description 1 online resource (xii, 186 pages) : illustrations Series Redbooks IBM redbooks. Bibliography Includes bibliographical references (pages 185-186) Notes Print version record Subject Business -- Computer programs. Business enterprises -- Computer networks. Client/server computing -- Management Business -- Computer programs Business enterprises -- Computer networks Client/server computing -- Management Form Electronic book Author International Business Machines Corporation. International Technical Support Organization

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