| Description |
1 online resource : illustrations |
| Series |
McGraw-Hill's AccessMedicine |
|
McGraw-Hill's AccessMedicine
|
| Contents |
Transformed by the patient experience -- Patients first as true north -- Leading for change -- Defining patient experience and strategy -- Culture is critical -- Cultural alignment : the Cleveland Clinic experience -- Physician involvement is vital -- Want to know what patients think? Ask! -- Execution is everything -- Healthcare requires service excellence -- Doctors need to communicate better -- Creating partnerships with patients -- Getting it done has defined our success |
| Summary |
"Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives. Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare. Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse."--Unedited summary from book |
| Bibliography |
Includes bibliographical references and index |
| Notes |
English |
|
Online resource; title from electronic title page (AccessMedicine, viewed January 16, 2018) |
| Subject |
Cleveland Clinic Foundation -- Customer services
|
| SUBJECT |
Cleveland Clinic Foundation fast |
| Subject |
Hospital patients.
|
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Patient satisfaction.
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Patient-centered health care.
|
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Patient satisfaction -- Ohio -- Cleveland -- Case studies
|
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Hospitals -- Customer services -- Ohio -- Cleveland -- Case studies
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Hospitals.
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Physician and patient.
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Hospitals
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Inpatients
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Patient-Centered Care
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Organizational Case Studies
|
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Patient Satisfaction
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Physician-Patient Relations
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Quality of Health Care
|
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hospitals (institutions, health facility)
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Physician and patient
|
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Hospitals
|
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Customer services
|
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Hospital patients
|
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Patient-centered health care
|
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Patient satisfaction
|
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Ohio -- Cleveland
|
| Genre/Form |
Personal narratives
|
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Case studies
|
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Personal narratives.
|
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Récits personnels.
|
| Form |
Electronic book
|
| ISBN |
9780071833264 |
|
0071833269 |
|
