Title Beyond service : state workers, public policy, and the prospects for democratic administration / Greg McElligott

Published Toronto, Ont. : University of Toronto Press, 2001

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Description 1 online resource (xi, 338 pages) : illustrations Contents Intro -- Contents -- Acknowledgments -- Abbreviations -- Introduction -- Part 1: The View from the Front Line -- 1 'Appearing to Be in Control' -- 2 Class and Management in the Canadian State -- 3 Beyond Reason: The New Legitimation -- Part 2: Border Disputes -- 4 External Pressures, Internal Needs -- 5 Bargaining and Beyond -- 6 Clients and Consciousness -- 7 Front-Line Workers and Public Policy -- Part 3: Self-Management and Citizenship -- 8 State Workers and Democratic Administration -- Conclusion: Bringing State Workers In -- NOTES -- REFERENCES -- INDEX -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y -- Z Summary "This study concerns one department of Canadian government - Employment and Immigration Canada (EIC) - and one policy field - labour market policy - from 1976 to 1991. McElligott unearths resistance in workplaces where 'cutting edge' neoconservative managers have been trying to reshape government services, and inserts front-line workers into state theories, policy debates, and progressive political strategies. He argues that the neglect of these workers makes key state theories incomplete and separates policy-making theory - and practice - from actual state outputs. One consequence is that progressive thinkers and activists have forgone many promising strategic opportunities." "Beyond Service challenges current trends in administrative theory and policy-making, and will be of interest to academics, policy research bodies, union researchers, educators, and, most important, front-line government workers themselves."--Jacket Bibliography Includes bibliographical references and index Notes Print version record Subject Canada. Employment and Immigration Canada (Department) -- Officials and employees -- Case studies SUBJECT Canada. Employment and Immigration Canada (Department) fast Kanada Government gnd Subject Employee-management relations in government -- Canada Civil service -- Canada Management -- Employee participation -- Canada BUSINESS & ECONOMICS -- Labor. POLITICAL SCIENCE -- Labor & Industrial Relations. POLITICAL SCIENCE -- Public Policy -- General. Civil service Employee-management relations in government Employees Management -- Employee participation Verwaltung Angestellter Personalpolitik Canada Genre/Form Electronic books e-books. Case studies Livres numériques. Form Electronic book ISBN 9781442671362 144267136X

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