pt. 1. Understanding the customer -- pt. 2. Seeing work -- pt. 3. Seeing across customers -- pt. 4. Innovation from data -- pt. 5. System design -- pt. 6. Prototyping
Summary
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to diff
Bibliography
Includes bibliographical references (pages 449-457) and index
