| Description |
1 online resource (334 pages) |
| Contents |
Cover; Evaluation of Reference Services; Title Page; Copyright Page; Table of Contents; Conclusion; Reference Collection; Introduction; Why We Need to Evaluate Reference Services: Several Answers; Introduction and Overview; Question, Answer and Librarian; Those Who Are Served; Other Approaches; Evaluating Reference Sources; In Pursuit of the Possible: Evaluating Reference Services; Basic Differences; Perspectives; Standards; Questionable; Problems; Costs vs. Benefits; Overview of Evaluation; The Whole Shebang-Comprehensive Evaluation of Reference Operations |
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The Hidden Agenda in the Measurement and Evaluation of Reference Service, Or, How to Make a Case for YourselfThe Problem; The Procedure; Some Conclusions and Exhortations; Tailoring Measures to Fit Your Service: A Guide for the Manager of Reference Services; Identification; What Will Be Measured?; How Will the Measure Work?; Definitions for Planning and Evaluating Reference Services; Difficulty; Standard; Reporting; Assumption; Satisfaction; Reduction; Goal; Problems; Question, Answer and Librarian; Referred Reference Questions: How Well Are They Answered?; Overall Comments; Conclusions |
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QuestionsAppendix: BARC/IOD/SJVIS Reference Study Outline; Factors Influencing the Effectiveness of Question-Answering Services in Libraries; Will Library Receive a Question?; Will Library Accept the Question?; Can Answer Be Found?; Policy Factors; Collection Factors; Librarian Factors; Question-Related Factors; User Factors; Environmental Factors; Referral Factors; Conclusion; Who's Giving All Those Wrong Answers? Direct Service and Reference Personnel Evaluation; Literature Review; Reference Service Evaluations Variables Related to Characteristics of Staff |
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Those Who are ServedA Community Based Approach to Evaluation of Public Library Reference Service; The Quality Question; Who Benefits; Sad Evidence; A Look at Today's Reference Practice; Current Evaluation Practices; A Community Approach to Reference Planning; Dynamic Evaluation; Concluding Remarks; Evaluating Reference Service From the Patron Pointof View: Some Interim National Survey Results; Data Analysis; Validity; Adverse Factors Undermining Reference Service; Analyzing Success in Meeting Reference DepartmentManagement Objectives Using a ComputerizedStatistical Package; Objectives |
| Summary |
Of Staff Characteristics VariablesThe Online/Search Analyst Literature; Toward a Model for Reference Personnel Evaluation; Conclusion; Evaluating the Reference Librarian; Common Opinion; Literature View; Measures; Policy Statement; Evaluating Reference Librarians: Using Goal Analysis as a First Step; The Process of Goal Analysis; Steps in Goal Analysis; But Is It Trivial?; Implementing a Goal Analysis; Institutional Background; Conclusion; The Accreditation of Reference Services; Another Concern; Third Issue; Elements; Effort Needed; Modus Operandi; Process; Penalty |
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Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency |
| Notes |
"Has also been published as The reference librarian, number 11, Fall/Winter 1984"--Title page verso |
| Bibliography |
Includes bibliographical references |
| Notes |
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL |
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Print version record |
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digitized 2010 HathiTrust Digital Library committed to preserve pda MiAaHDL |
| Subject |
Reference services (Libraries) -- Evaluation
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LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General.
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Reference services (Libraries) -- Evaluation
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Auskunftsdienst
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Bewertung
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Bibliothek
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Bibliotheken.
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Reference.
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Dienstverlening.
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Serviço de referência.
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Avaliação de serviços.
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Bibliotecas.
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| Form |
Electronic book
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| Author |
Katz, William A., 1924-2004.
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Fraley, Ruth A
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| ISBN |
9781317951278 |
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1317951271 |
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9781317951261 |
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1317951263 |
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