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Benchmarking.
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1997
Fitz-enz, Jac
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2014
Marr, Bernard.
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2022
Kütz, Martin, author
Cham : Springer, [2022]
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2004
Porter, Les
2nd ed
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2008
Niven, Paul R.
2nd ed
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1994
Macneil, Johanna, 1964-
Melbourne : Longman Business & Professional, 1994
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1995
Patterson, James G
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1992
Spendolini, Michael.
New York : Amacom, [1992]
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2009
Castonguay, Julie
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2015
Delers, Antoine
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1998
Cheney, Scott
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2001
Zairi, Mohamed.
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1998
Zairi, Mohamed.
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2001
Kelly, Anthony, 1957-
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2005
Francis, Graham
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2005
Francis, Graham
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2012
Levy, Gary D
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2006
Motwani, Jaideep.
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2006
Dagum, Estela Bee
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1998
CHLA/ABSC Benchmarking Task Force
Toronto : Canadian Health Libraries Association = Association des bibliothèques de la santé du Canada, 1998
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2004
New York : Haworth Press, [2004]
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2010
Axson, David A. J
3rd ed
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2007
Andersen, Bjørn, author
Second edition
Milwaukee, Wisconsin : ASQ Quality Press, 2007
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2007
Smith, Ralph F., 1953-
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2013
Berry, Sandra H., 1949- author
Santa Monica, CA : RAND, 2013
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2018
Scalzo, Bert, author
Berkeley, CA : Apress, 2018
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2005
New Jersey : J. Wiley & Sons, [2005]
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2005
Hoboken, New Jersey : John Wiley & Sons, Inc., [2005]
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2000
Committee on Science, Engineering and Public Policy
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