Title Total quality management : integrating quality into design, operations and strategy / Peter Gilmour and Robert A. Hunt ; case studies co-authored by Helen Driva

Published Melbourne : Longman Australia, 1995

Copies

Location	Call no.	Vol.	Availability
WATERFT BUSINESS	658.5620994 Gil/Tqm		AVAILABLE

Description ix, 557 pages : illustrations ; 25 cm Series Longman series in management Longman series in management Notes Includes index Bibliography Bibliography: pages [536]-547 Subject Benchmarking (Management) -- Australia -- Case studies. Total quality management -- Case studies. Total quality management -- Australia -- Case studies. Total quality management -- Australia. Genre/Form Case studies. Author Driva, Helen Hunt, Robert A. LC no. 94130098 ISBN 058280132X

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