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Title Advances in banking technology and management : impacts of ICT and CRM / Vadlamani Ravi [editor]
Published Hershey, PA : Information Science Reference, ©2008


Description 1 online resource : illustrations, digital, html
Series Gale virtual reference library
Gale virtual reference library
Contents 1. Introduction to banking technology and management / Vadlamani Ravi -- 2. Service quality in banks / Carlo Porto Bellini, Rita de Cássia de Faria Pereira -- 3. Adoption and diffusion of Internet banking / Mahil Carr -- 4. Customer acceptance of internet banking services in Greece / Miltiadis Makris, Harilaos Koumaras, Anastasia Konstantopoulou, Sotiris Konidis, Spyros Kostakis -- 5. The adoption and use of smart card technology in banking / Zouhaïer M'Chirgui, Olivier Chanel -- 6. Engineering banking applications / Manas Patra -- 7. Smart cards in the banking industry / Jarunee Wonglimpiyarat -- 8. Electronic banking and information assurance issues / Manish Gupta, Raghav Rao, Shambhu Upadhyaya -- 9. M-payment solutions and M-commerce fraud management / Seema Nambiar, Chang-Tien Lu -- 10. The CRM process and the banking industry / Murali Mantrala, Manfred Kraft, Beibei Dong, Kalyan Raman -- 11. Technology and customer value dynamics in the banking industry / Rajagopal -- 12. Data warehousing and analytics in banking / L. Narayanan -- 13. Data warehousing and analytics in banking / L. Narayanan -- 14. A reference model for savings bank / Annett Mauser -- 15. A semi-online training algorithm for the radial basis function neural networks / Vadlamani Ravi, P. Kumar, Eruku Srinivas, Nikola Kasabov -- 16. Forecasting foreign exchange rates using an SVR-based neural network ensemble / Lean Yu, Shouyang Wang, Kin Lai -- 17. On the new transformation-based approach to value-at-risk / G. Samanta -- 18. Data mining and the banking sector / Àkos Felsövályi, Jennifer Couran -- 19. Data mining for credit scoring / Indranil Bose, Cheng Kan, Chi Tsz, Lau Ki, Wong Hung
Summary "This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided by publisher
Notes "Premier reference source"--Cover
Bibliography Includes bibliographical references (pages 324-351) and index
Notes Print version record
Subject Banks and banking -- Automation.
Banks and banking -- Technological innovations
Financial services industry -- Technological innovations
BUSINESS & ECONOMICS -- Banks & Banking.
Banks and banking -- Automation.
Banks and banking -- Technological innovations.
Financial services industry -- Technological innovations.
Form Electronic book
Author Ravi, Vadlamani.
LC no. 2021701741
ISBN 9781599046778