Title Collaboration in outsourcing : a journey to quality / edited by Sjaak Brinkkemper, Professor of Organization and Information, Department of Information and Computing Sciences, Utrecht University & Slinger Jansen, Assistant Professor, Department of Information and Computing Sciences, Utrecht University

Published Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2012

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Description 1 online resource (xxxii, 361 pages) : illustrations Series Technology, work and globalization Contents Introduction to the book: Collaboration in Outsourcing -- Company profiles -- -- Part 1: Governance -- Governance Models in Offshore IT Outsourcing -- G̀bor Majd̀n -- -- Security, a Three-Dimensional Case Study -- Elena Iancu -- -- Mission Critical Outsourcing -- Suzanne Haanappel -- -- Collaboration of Enterprise Architects in Outsourcing -- Martin Janek -- -- A Decision Procedure for the Where and How to Outsource -- Wouter Steenbeek, Lidwien van de Wijngaert, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen -- -- Success and Failure in Offshore Development Projects -- Matthias Fabriek, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen, Remco Helms -- -- -- Part 2: Communication and Knowledge Management -- Boosting Distributed Collaboration through Collaboration Tools Portfolio Optimization -- Hristo Stefanov -- Retaining Project Knowledge in an Outsourcing Context -- Antonios -- Lavrentios Voutsinos -- -- Initial Knowledge Sharing in Outsourcing -- Aleksandar Chervenkov -- -- Optimal Team Composition in Distributed Software Development -- Roderick van Cann -- -- Part 3: Relationship Management and Quality -- Dealing with Trust in Outsourcing Relationships -- Martin Kirilov -- -- IT Service Quality in Outsourcing Relationships -- Jonathan Aarnouts -- -- Selection of Outsourcing Partners -- Martijn Roeling -- -- Conflict Resolution in Outsourcing -- Paul Noordveld -- -- Service Level Agreement in an outsourcing world -- Sander van Meggelen -- -- -- Part 4: Software Development -- Quality in Distributed Software Product Development -- Tomas Salfischberger -- -- Distributed Scrum Process Guide -- Koen Bos -- Project Coordination in Distributed Software Development -- Koen Huijsman -- -- Distributed Requirements Management in an Offshoring Context -- Suzanne Gietema Summary "Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully"-- Provided by publisher Bibliography Includes bibliographical references and index Subject Information technology -- Contracting out. Electronic data processing departments -- Contracting out. Outsourcing. International business. Business negotiation. Operational research. BUSINESS & ECONOMICS -- Outsourcing. BUSINESS & ECONOMICS -- International -- General. BUSINESS & ECONOMICS -- Operations Research. COMPUTERS -- Computer Literacy. COMPUTERS -- Computer Science. COMPUTERS -- Data Processing. COMPUTERS -- Hardware -- General. COMPUTERS -- Information Technology. COMPUTERS -- Machine Theory. COMPUTERS -- Reference. Business and Management. Electronic data processing departments -- Contracting out Information technology -- Contracting out Genre/Form Academic theses. Academic theses. Thèses et écrits académiques. Form Electronic book Author Brinkkemper, Sjaak, editor Jansen, Slinger, editor ISBN 9780230362994 0230362990 9781280583056 1280583053

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