Title 25 need-to-know key performance indicators / Bernard Marr

Published Harlow, UK : Pearson Education, 2014

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Description 1 online resource (1 volume) : illustrations Contents Cover -- Contents -- About the author -- Publisher's acknowledgements -- Introduction -- Top 10 do's and don'ts of using key performance indicators -- Part 1: Measuring and understanding your customers -- 1 Net promoter score (NPS) -- 2 Customer profitability score -- 3 Customer retention rate -- 4 Conversion rate -- 5 Relative market share -- Part 2: Measuring and understanding your financial -- 6 Revenue growth rate -- 7 Net profit -- 8 Net profit margin -- 9 Gross profit margin -- 10 Operating profit margin -- 11 Return on investment (ROI) -- 12 Cash conversion cycle (CCC) Part 3: Measuring and understanding your internal processes -- 13 Capacity utilisation rate (CUR) -- 14 Project schedule variance (PSV) -- 15 Project cost variance (PCV) -- 16 Earned value (EV) metric -- 17 Order fulfilment cycle time (OFCT) -- 18 Delivery in full, on time (DIFOT) rate -- 19 Quality index -- 20 Process downtime level -- Part 4: Measuring and understanding your employees -- 21 Staff advocacy score -- 22 Employee engagement level -- 23 Absenteeism Bradford Factor -- 24 Human capital value added (HCVA) -- 25 360-degree feedback score -- 10 useful books to read next Glossary of terms -- Index Notes Imprint from copyright copyright page Bibliography Includes bibliographical references and index Notes Online resource; title from title page (Safari, viewed October 29, 2014) Subject Benchmarking (Management) Management -- Statistical methods Business planning. Performance. Performance technology. Benchmarking Task Performance and Analysis BUSINESS & ECONOMICS -- Industrial Management. BUSINESS & ECONOMICS -- Management. BUSINESS & ECONOMICS -- Management Science. BUSINESS & ECONOMICS -- Organizational Behavior. Benchmarking (Management) Business planning Management -- Statistical methods Performance Form Electronic book ISBN 1322087385 9781322087382 1292016493 9781292016498 1292016507 9781292016504

Other Titles Twenty-five need-to-know key performance indicators

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