Foreword; Preface; About the Authors; 1 Consultants and Consulting; 2 Establishing Expectations and Goals; 3 Formalizing the Agreement: Proposals and Contracts; 4 Developing a Project Strategy: Diagnosis and Data Collection; 5 Interviewing; 6 Preparing the Feedback/Assessment Report: Moving the Client to Action; 7 Presenting the Findings: Moving From Diagnosis to Commitment to Action; 8 Initiating Action; 9 Ending the Project; 10 Some Final Thoughts: The Basic Principles of Effective Consulting; Some Further Reading; Index
Summary
Talks about what effective consultants do, and how they do it. This book provides a step-by-step process that provides successful outcomes for consultants and their clients. The chapters contain examples and cases of the process used by effective consultants, as well as advice by established consultants and users of consulting services
Bibliography
Includes bibliographical references (pages 168-170) and index
