| Description |
1 online resource (x, 148 pages) |
| Series |
Creating success |
|
Creating success.
|
| Contents |
A short course in human relations -- A quick guide to the seven classically difficult types -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip : a bush fire you can do without -- The customer is always right-- really? -- Complaints : we love them -- e-difficult@yourplace -- Meetings, bloody meetings! -- If things don't change they'll stay the same -- Dealing with conflict : 10 steps to cooling it -- And finally, finally-- |
| Summary |
Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints |
| Bibliography |
Includes bibliographical references |
| Notes |
Print version record |
| Subject |
Psychology, Industrial.
|
|
Interpersonal conflict.
|
|
Problem employees.
|
|
BUSINESS & ECONOMICS -- Motivational.
|
|
BUSINESS & ECONOMICS -- Mentoring & Coaching.
|
|
Interpersonal conflict
|
|
Problem employees
|
|
Psychology, Industrial
|
| Form |
Electronic book
|
| ISBN |
9780749458911 |
|
0749458917 |
|
