Part I. Errors and Complex Systems -- 1. Introduction -- 2. Errors, Complex Systems, Accidents, and Investigations -- Part II. Antecedents -- 3. Equipment -- 4. The Operator -- 5. The Company and the Regulator -- 6. Maintenance and Inspection -- 7. Multi-Operator Systems -- 8. Culture -- Part III. Data and Data Analysis -- 9. System Recorders -- 10. Written Documentation -- 11. Interviews -- 12 Analysis -- Part IV. Issues -- 13. Situation Awareness and Decision Making -- 14. Automation -- Part V. Applying the Data -- 15. Case Study -- 16. Final Thoughts
