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E-book

Title Public service performance : perspectives on measurement and management / edited by George A. Boyne [and others]
Published Cambridge ; New York : Cambridge University Press, 2006

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Description 1 online resource (xvii, 319 pages) : illustrations
Contents Subjective and objective measures of organizational performance : an empirical exploration / Rhys Andrews, George A. Boyne, Richard M. Walker -- All measures of performance are subjective : more evidence on US federal agencies / Gene A. Brewer -- A qualitative evaluation of public sector organizations : assessing organizational performance in healthcare / Rachael Addicott, Ewan Ferlie -- Quantitative approaches towards assessing organization performance / Peter C. Smith -- Consequences of goal ambiguity in public organizations / Young Han Chun, Hal G. Rainey -- Performance control and public organizations / Patrick Kenis -- Bureaucratic red tape and organizational performance : testing the moderating role of culture and political support / Sanjay K. Pandey, Donald Moynihan -- All that glitters is not gold : disaggregating networks and the impact on performance / Kenneth J. Meier, Laurence J. O'Toole, Jr., Yi Lu -- Network evolution and performance under public contracting for mental health services / Keith G. Provan, H. Brinton Milward, Kimberley Roussin Isett -- The design and management of performance-based contracts for public welfare services / Youseok Choi, Carolyn J. Heinrich -- Outsourcing government information technology services : an Australian case study / Graeme A. Hodge, Anne C. Rouse -- International comparisons of output and productivity in public service provision : a review / Mary O'Mahony, Philip Stevens -- Public management and government performance : an international review / Melissa Forbes, Carolyn J. Hill, Laurence E. Lynn, Jr. -- What drives global e-government? An exploratory assessment of existing e-government performance measures / Eric W. Welch, M. Jae Moon, Wilson Wong -- Public management and organizational performance : an agenda for research / George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole, Jr., Richard M. Walker
Summary The performance of governments is constantly under scrutiny. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. This important contribution to the debate focuses on the key issues of measurement, research methodology, and management influences on performance
Notes Based on papers presented at the seminar Determinants of Performance in Public Organizations, held at Cardiff University, May 2004
Bibliography Includes bibliographical references and index
Notes English
Print version record
Subject Administrative agencies -- Management -- Evaluation -- Congresses
Public administration -- Evaluation -- Congresses
Total quality management in government -- Congresses
Comparative government -- Congresses
POLITICAL SCIENCE -- Public Affairs & Administration.
Administrative agencies -- Management -- Evaluation
Comparative government
Public administration -- Evaluation
Total quality management in government
Leistungsmessung
Erfolgskontrolle
Qualitätsmanagement
Öffentlicher Sektor
Öffentliche Dienstleistung
Prestatiebeoordeling.
Overheidsdiensten.
Kwantitatieve analyse.
Genre/Form Conference papers and proceedings
Form Electronic book
Author Boyne, George A.
ISBN 9780511488511
0511488513
0511257015
9780511257513
0511257511
0511255942
9780511255946
0511256515
9780511256516
9780511257018
9786610709779
6610709777
1107167493
9781107167490
1280709774
9781280709777