1. Computerising the tools of government? : the spread of information technology -- 2. Innovation, expenditure and control : governmental responses to information technology -- 3. Computerisation in the UK Benefits Agency -- 4. Systems modernisation in the US Social Security Administration -- 5. Computerisation in the US Internal Revenue Service -- 6. Computerisation in the UK Inland Revenue -- 7. New players : government contracting of information technology -- 8. The ambiguous essence of the state of the future
Summary
This book situates information technology at the centre of public policy and management. IT is now a vital part of any government organisation, opening new policy windows and enabling a vast range of tasks to be carried out faster and more efficiently. But it has also introduced new problems and challenges. Four in-depth case studies demonstrate how information systems have become inextricably linked with the core tasks of governmental organisations. The key government departments examined are:* the Inland Revenue Service and Social Security Administration in the US* the Inland Revenue
