Introduction -- Why a Trade Practices Act? -- Recent changes to the Trade Practices Act -- You and your suppliers -- Refusal to supply -- Prevention is better than cure -- What do you do when you have a dispute with your supplier? -- Price -- Unconscionable conduct or just tough business? -- You and your competitors -- Price fixing -- Your association's recommended price lists -- Association meetings -- Market sharing - Boycotts -- You and your customers -- Advertising -- Tips for avoiding misleading representations and product descriptions -- Warranties and refunds -- Do you make, import or sell goods? -- Unconscionable conduct or 'let the buyer beware'? -- What about the level playing field? -- When small businesses get ripped off -- Scams -- Buying a business -- Damage control -- When a customer or other business complains to you -- Prevention is better than cure -- How the Commission works -- How to make a complaint or inquiry -- How do we find out about businesses that are breaking the law? -- How do we investigate a complaint? -- What happens when we believe that the law has been broken? -- More information -- ACCC addresses
