Pt. 1. The fall of Srebrenica, July 1995. Ch. 1. The attack. Ch. 2. The Deportation. Ch. 3. The massacre -- Pt. 2. Srebrenica, safe area. Ch. 4. The first Srebrenica crisis, March-April 1993. Ch. 5. 'Mission impossible': designing a safe-area policy. Ch. 6. 'A principled course': the Dutch and Srebrenica -- Pt. 3. Countdown to massacre. Ch. 7. 'Breaking the machine': the search for a new UNPROFOR strategy. Ch. 8. 'Negotiating with a mafia boss': the failure of the Frasure-Milosevic talks