1. Rethinking the facility planning process -- 2. Understanding your current facility -- 3. Defining strategic direction and future demand -- 4. Coordinating operations improvement initiatives and planned technology investments with facility planning -- 5. Identifying facility needs and establishing priorities -- 6. Reaching consensus on a long-range facility investment strategy -- 7. Identifying specific projects and preparing a phasing/implementation plan -- 8. Beginning detailed operational and space programming -- 9. Developing ten-year capital investment strategy for a multithospital system : a case study -- 10. Reconfiguring the first floor of a medical center to enhance customer service and promote future flexibility : a case study -- 11. Optimizing current and future flexibility -- 12. Ensuring success : optimizing your capital investments