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Author
Fearn-Banks, Kathleen.
Title
Crisis communications : a casebook approach / Kathleen Fearn-Banks
Published
Hillsdale, N.J. ; Mahwah, N.J. : L. Erlbaum, 1996
Copies
Location
Call no.
Vol.
Availability
W'PONDS
659.2 Fea/Cca
AVAILABLE
Description
xii, 330 pages : illustrations ; 24 cm
Series
LEA's communication series
LEA's communication series.
Contents
1. The Nature of Crises -- 2. The Crisis Communications Plan -- 3. Crisis Makers -- 4. Managing a Crisis -- 5. Product Tampering Crises -- 6. Environmental Crises -- 7. Natural Disasters -- 8. Crises of Violence -- 9. Celebrities and Crises
Bibliography
Includes bibliographical references and indexes
Subject
Advertising campaigns -- Case studies.
Advertising -- Case studies.
Crisis management -- Case studies.
Crisis management -- Case studies.
Public relations -- Case studies.
Public relations -- Management -- Case studes
Public relations -- Management -- Case studies.
Genre/Form
Case studies.
Author
Fearn-Banks, Kathleen.
LC no.
95041222
ISBN
0805819215 (alk. paper)
0805819223 (paperback: alk. paper)
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