Title Serving internal and external customers / Anne Swartzlander

Published Upper Saddle River, N.J. : Prentice Hall, [2004] ©2004

Copies

Location	Call no.	Vol.	Availability
MELB	658.812 Swa/Sia		AVAILABLE

Description x, 294 pages : illustrations ; 26 cm Bibliography Includes bibliographical references and index Subject Customer services. LC no. 2003011007 ISBN 013028341X paperback alkaline paper

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