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Mark   Medium Year
658.812 Ega/Rma    
      Relationship marketing / edited by John Egan and Michael J. Harker MELB  Book 2005
      Relationship marketing / edited by John Egan and Michael J. Harker MELB  Book 2005
      Relationship marketing / edited by John Egan and Michael J. Harker MELB  Book 2005
658.812 Ega/Rme 2004    
      Relationship marketing : exploring relationship strategies in marketing / John Egan MELB, WATERFT   Book 2004
      Relationship marketing : exploring relationship strategies in marketing / John Egan MELB, WATERFT   Book 2004
658.812 Fis/Dns : Developing new services : incorporating the voice of the customer into strategic service development / Caroline M. Fisher, James T. Schutta     
      Developing new services : incorporating the voice of the customer into strategic service development / Caroline M. Fisher, James T. Schutta MELB  Book 2003
658.812 Fje/Ecr 2006    
      Electronic customer relationship management / Jerry Fjermestad, Nicholas C. Romano, Jr., editors MELB, WATERFT   Book 2006
      Electronic customer relationship management / Jerry Fjermestad, Nicholas C. Romano, Jr., editors MELB, WATERFT   Book 2006
658.812 Fla/Rdy : Responsiveness : double your profits in half the time / Neil Flanagan and Brian Thomas     
      Responsiveness : double your profits in half the time / Neil Flanagan and Brian Thomas MELB  Book 1996
658.812 FLi/Crt : Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld     
      Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld MELB  Book 1993
658.812 Fre/Ics : Incredible customer service : the final test / David Freemantle     
      Incredible customer service : the final test / David Freemantle MELB  Book 1993
658.812 Fre/Ucr : The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / [edited] by John Freeland     
      The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / [edited] by John Freeland MELB  Book 2002
658.812 Gab/Cas    
      Consumers and services / Mark Gabbott and Gillian Hogg W'BOOL, WATERFT   Book 1998
      Consumers and services / Mark Gabbott and Gillian Hogg W'BOOL, WATERFT   Book 1998
658.812 Gal/Mcv : Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood     
      Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood MELB  Book 1994
658.812 Gan/Csn : Customer satisfaction, novelty-seeking, and loyalty in intermittently available services / by Rachna Gandhi-Arora     
      Customer satisfaction, novelty-seeking, and loyalty in intermittently available services / by Rachna Gandhi-Arora MELB THESES  Book 2004
658.812 Ged/Ttc : Through the customers' eyes : improving your company's results with the CORe method / Lindsay Geddes     
      Through the customers' eyes : improving your company's results with the CORe method / Lindsay Geddes MELB  Book 1993
658.812 Gee/Wac : The winner's attitude : change how you deal with difficult people and get the best out of any situation / Jeff and Val Gee     
      The winner's attitude : change how you deal with difficult people and get the best out of any situation / Jeff and Val Gee MELB  Book 2006
658.812 Gen/Cpm : The CRM project management handbook : building realistic expectations and managing risk / Michael Gentle     
      The CRM project management handbook : building realistic expectations and managing risk / Michael Gentle MELB  Book 2002
658.812 Gla/Bcl : Building customer loyalty : how you can help keep customers returning / Barbara A. Glanz     
      Building customer loyalty : how you can help keep customers returning / Barbara A. Glanz WATERFT  Book 1994
658.812 God/Rma    
      Relationship marketing / Mark Godson MELB, W'BOOL, WATERFT   Book 2009
      Relationship marketing / Mark Godson MELB, W'BOOL, WATERFT   Book 2009
      Relationship marketing / Mark Godson MELB, W'BOOL, WATERFT   Book 2009
658.812 Gol/Aca : Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss     
      Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss MELB  Book 1995
658.812 Gol/Crm : CRM automation / Barton J. Goldenberg     
      CRM automation / Barton J. Goldenberg MELB  Book 2002
658.812 Gra/Gcc : Global call centers : achieving outstanding customer service across cultures & time zones / Erik Granered     
      Global call centers : achieving outstanding customer service across cultures & time zones / Erik Granered MELB  Book 2005
658.812 Gri/Clh : Customer loyalty : how to earn it, how to keep it / Jill Griffin     
      Customer loyalty : how to earn it, how to keep it / Jill Griffin WATERFT  Book 1995
658.812 Gri/Cwh : Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers     
      Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers MELB  Book 2001
658.812 Gro/Slt : Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother     
      Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother WATERFT  Book 2006
658.812 Gum/Trm : Total relationship marketing : marketing strategy moving from the 4Ps-- product, price, promotion, place-- of traditional marketing management to the 30Rs-- the thirty relationships-- of a new marketing paradigm / Evert Gummesson     
      Total relationship marketing : marketing strategy moving from the 4Ps-- product, price, promotion, place-- of traditional marketing management to the 30Rs-- the thirty relationships-- of a new marketin MELB  Book 2002
658.812 Gum/Trm 2008    
      Total relationship marketing / Evert Gummesson MELB, W'BOOL, W'PONDS   Book 2008
      Total relationship marketing / Evert Gummesson MELB, W'BOOL, W'PONDS   Book 2008
      Total relationship marketing / Evert Gummesson MELB, W'BOOL, W'PONDS   Book 2008
658.812 Gun/Hpt : Harry Potter : the story of a global business phenomenon / Susan Gunelius     
      Harry Potter : the story of a global business phenomenon / Susan Gunelius MELB  Book 2008
658.812 Gup/Mca : Managing customers as investments : the strategic value of customers in the long run / Sunil Gupta, Donald R. Lehmann     
      Managing customers as investments : the strategic value of customers in the long run / Sunil Gupta, Donald R. Lehmann MELB  Book 2005
658.812 Gus/Cia : Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson     
      Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson MELB  Book 2003
658.812 Hak/Dri : Developing relationships in business networks / edited by Håkan Håkansson and Ivan Snehota     
      Developing relationships in business networks / edited by Håkan Håkansson and Ivan Snehota WATERFT  Book 1995
658.812 Har/Cpt : Command performance : the art of delivering quality service / with a preface by John E. Martin     
      Command performance : the art of delivering quality service / with a preface by John E. Martin WATERFT  Book 1994
658.812 Har/Csa 2003 : Customer service : a practical approach / Elaine K. Harris     
      Customer service : a practical approach / Elaine K. Harris MELB  Book 2003
658.812 Har/Hbr : Harvard business review on customer relationship management     
      Harvard business review on customer relationship management MELB  Book 2001
658.812 Har/Iwc : Interacting with clients and customers : a foot in the door / Lee Hardman with Jillian Albrecht     
      Interacting with clients and customers : a foot in the door / Lee Hardman with Jillian Albrecht MELB  Book 1997
658.812 Hay/Mcs : Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes     
      Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes MELB  Book 1992
658.812 Hes/Spc : The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger     
      The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger WATERFT  Book 1997
658.812 Hil/Hoc 2006 : Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander     
      Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander WATERFT  Book 2006
658.812 Hil/Htm    
      How to measure customer satisfaction / Nigel Hill, John Brierley, Rob MacDougall MELB, WATERFT   Book 1999
      How to measure customer satisfaction / Nigel Hill, John Brierley, Rob MacDougall MELB, WATERFT   Book 1999
658.812 Hil/Htm 2002    
      How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall MELB, W'PONDS   Book 2003
      How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall MELB, W'PONDS   Book 2003
658.812 Hin/Cfq : Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer     
      Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer MELB  Book 1994
658.812 Hos/Moc : Managing operations : customer service / Rod Hosking     
      Managing operations : customer service / Rod Hosking MELB  Book 1997
658.812 Hou/Srm : Strategic relationship marketing / Søren Hougaard, Mogens Bjerre     
      Strategic relationship marketing / Søren Hougaard, Mogens Bjerre MELB  Book 2002
658.812 Iye/Crm : Customer relationship management in electronic markets / Gopalkrishnan R. Iyer, David Bejou, editors     
      Customer relationship management in electronic markets / Gopalkrishnan R. Iyer, David Bejou, editors W'BOOL  Book 2003
658.812 Joh/Ics : Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson     
      Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson MELB  Book 2000
658.812 Kam/Tst : 10 steps to successful customer service / Maxine Kamin     
      10 steps to successful customer service / Maxine Kamin MELB  Book 2010
658.812 Kra/Ccr : Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors     
      Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors MELB  Book 2004
658.812 Kun/Msq : Managing service quality. [Volume 3] / edited by Paul Kunst, Jos Lemmink     
      Managing service quality. [Volume 3] / edited by Paul Kunst, Jos Lemmink MELB  Book 1997
658.812 Law/Cac : Creating a customer-centered culture : leadership in quality, innovation, and speed / Robin L. Lawton     
      Creating a customer-centered culture : leadership in quality, innovation, and speed / Robin L. Lawton MELB  Book 1993
658.812 Lel/Csf : Customer service for dummies / by Karen Leland and Keith Bailey     
      Customer service for dummies / by Karen Leland and Keith Bailey MELB  Book 1999
658.812 Len/Hpc : High powered customer service training activites : 26 fast-moving training ideas for customer service trainers and managers / Garry Lennon     
      High powered customer service training activites : 26 fast-moving training ideas for customer service trainers and managers / Garry Lennon MELB  Book 2001
658.812 Lep/Ayc : Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux     
      Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux MELB  Book 1994
658.812 Lin/Bcu : Building customer loyalty / Ian Linton     
      Building customer loyalty / Ian Linton W'BOOL  Book 1993
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