Marketing strategies : a twenty-first century approach / Ashok Ranchhod ; with contributions from Julie Tinson, and Claire Gauzente
MELB, W'BOOL, W'PONDS
2004
Marketing strategies : a twenty-first century approach / Ashok Ranchhod ; with contributions from Julie Tinson, and Claire Gauzente
MELB, W'BOOL, W'PONDS
2004
Marketing strategies : a twenty-first century approach / Ashok Ranchhod ; with contributions from Julie Tinson, and Claire Gauzente
MELB, W'BOOL, W'PONDS
658.812 Aba/Aoh : The antecedents of health professionals' service recovery performance / by Ghassan Abass
The antecedents of health professionals' service recovery performance / by Ghassan Abass
MELB THESES
2015
658.812 Aks/Pmt : Profit maximization through customer relationship marketing : measurement, prediction and implementation / Lerzan Aksoy, Timothy L. Keiningham, David Bejou, editors
Profit maximization through customer relationship marketing : measurement, prediction and implementation / Lerzan Aksoy, Timothy L. Keiningham, David Bejou, editors
MELB
2007
658.812 Alb/Sad : Service America! : doing business in the new economy / Karl Albrecht and Ron Zemke
Service America! : doing business in the new economy / Karl Albrecht and Ron Zemke
W'BOOL
1985
658.812 Alb/Sss : Service, service, service : the growing business' secret weapon : innovative and proven ideas for getting and keeping customers / Steven Albrecht
Service, service, service : the growing business' secret weapon : innovative and proven ideas for getting and keeping customers / Steven Albrecht
MELB
1994
658.812 And/Dky : Delivering knock your socks off service / Kristin Anderson, Ron Zemke
Delivering knock your socks off service / Kristin Anderson, Ron Zemke
MELB
1991
658.812 And/Eco : Economic consequences of providing quality and customer satisfaction / Eugene W. Anderson, Claes Fornell, Donald R. Lehmann
Economic consequences of providing quality and customer satisfaction / Eugene W. Anderson, Claes Fornell, Donald R. Lehmann
WATERFT
1993
658.812 And/Gcs : Great customer service on the telephone / Kristin Anderson
Great customer service on the telephone / Kristin Anderson
MELB
1992
658.812 And/Kys : Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke
Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke
MELB
1995
658.812 Ant/Crm : Customer relationship management : making hard decisions with soft numbers / Jon Anton
Customer relationship management : making hard decisions with soft numbers / Jon Anton
MELB
1996
658.812 Ash/Sos : The spirit of service / Ash Quarry Productions
The spirit of service / Ash Quarry Productions
MELB
Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing / Abaete ̂de Azevedo and Ricardo Pomeranz
MELB, W'BOOL, W'PONDS
2008
Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing / Abaete ̂de Azevedo and Ricardo Pomeranz
MELB, W'BOOL, W'PONDS
2008
Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing / Abaete ̂de Azevedo and Ricardo Pomeranz
MELB, W'BOOL, W'PONDS
2008
658.812 Bar/Poc : Principles of customer relationship management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk
Principles of customer relationship management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk
MELB
World-class customer satisfaction / Jonathan D. Barsky
MELB, W'PONDS
1995
World-class customer satisfaction / Jonathan D. Barsky
MELB, W'PONDS
1995
658.812 Bat/Ltr : Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performance / Richarch Batterley
Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performance / Richarch Batterley
MELB
2004
658.812 Bay/Mbf : The magic bullet for customer service : a daily program to improve service in your business and your life / Allan R. Baylis
The magic bullet for customer service : a daily program to improve service in your business and your life / Allan R. Baylis
MELB
2013
658.812 Bea/Acr : The Australian customer relations workbook : a comprehensive training manual for management and staff / Jenny Beaumont
The Australian customer relations workbook : a comprehensive training manual for management and staff / Jenny Beaumont
MELB
1989
658.812 Bee/Crt : The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world / C. Britt Beemer, Robert L. Shook
The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world / C. Britt Beemer, Robert L. Shook
MELB
2009
658.812 Bej/Clv : Customer lifetime value : reshaping the way we manage to maximize profits / David Bejou, Timothy L. Keiningham, Lerzan Aksoy, editors
Customer lifetime value : reshaping the way we manage to maximize profits / David Bejou, Timothy L. Keiningham, Lerzan Aksoy, editors
W'PONDS
2006
658.812 Bej/For : The future of relationship marketing / David Bejou, Adrian Palmer, editors
The future of relationship marketing / David Bejou, Adrian Palmer, editors
MELB
2005
658.812 Ber/Car : Connor : a road movie : leadership skills for customer satisfaction
Connor : a road movie : leadership skills for customer satisfaction
WATERFT
2003
658.812 Ber/Tlf : Ten lessons for improving service quality : commentary / Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml
Ten lessons for improving service quality : commentary / Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml
WATERFT
1993
658.812 Bet/Sih : Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt
Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt
MELB
2010
658.812 Ble : Product service planning : service-marketing-engineering interactions / William H. Bleuel <and> Henry E. Bender
Product service planning : service-marketing-engineering interactions / William H. Bleuel <and> Henry E. Bender
WATERFT
1980
658.812 Bli/Cur : CRM unplugged : releasing CRM's strategic value / Philip Bligh, Douglas Turk
CRM unplugged : releasing CRM's strategic value / Philip Bligh, Douglas Turk
MELB
2004
658.812 Bly/Kcs : Keeping clients satisfied : make your service business more successful and profitable / Robert W. Bly
Keeping clients satisfied : make your service business more successful and profitable / Robert W. Bly
MELB
1993
658.812 Bro/Tqs : Total quality service : how organizations use it to create a competative advantage / Stanley A. Brown
Total quality service : how organizations use it to create a competative advantage / Stanley A. Brown
MELB
1992
658.812 Bro/Wcv : What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown
What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown
MELB
Customer relationship management : concepts and tools / Francis Buttle
MELB, WATERFT
2004
Customer relationship management : concepts and tools / Francis Buttle
MELB, WATERFT
2004
658.812 But/Crm 2009 : Customer relationship management : concepts and technologies / Francis Buttle
Customer relationship management : concepts and technologies / Francis Buttle
MELB
2009
658.812 Car/Bbo : The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming
MELB
1999
658.812 Car/Flc : Front-line customer service : 15 keys to customer satisfaction / Clay Carr
Front-line customer service : 15 keys to customer satisfaction / Clay Carr
W'BOOL
1990
658.812 Car/Mcr : Mastering customer relations / Roger I. Cartwright
Mastering customer relations / Roger I. Cartwright
WATERFT
2000
658.812 Chr/Csp : The customer service planner / Martin Christopher
The customer service planner / Martin Christopher
MELB
Customer relationship management & customer service / David Clark-Murphy & Anthony T. Copp
MELB, WATERFT
2006
Customer relationship management & customer service / David Clark-Murphy & Anthony T. Copp
MELB, WATERFT
2006
658.812 Con/Csf : Customer satisfaction, focus on the customer : Second Congress on Customer Satisfaction, May 17-20, 1992, Lake Buena Vista, Florida
Customer satisfaction, focus on the customer : Second Congress on Customer Satisfaction, May 17-20, 1992, Lake Buena Vista, Florida
MELB
1992
658.812 Coo/Cce 2002 : Customer care excellence : how to create an effective customer focus / Sarah Cook
Customer care excellence : how to create an effective customer focus / Sarah Cook
MELB
2002
658.812 Coo/Cch 1997 : Customer care : how to improve competitiveness, staff motivation and profitablity in today's service driven organization / Sarah Cook
Customer care : how to improve competitiveness, staff motivation and profitablity in today's service driven organization / Sarah Cook
MELB
1997
658.812 Coo/Kti : Knowledge transfer in enterprise IT support provision using web-based self-service / by Vanessa A. Cooper
Knowledge transfer in enterprise IT support provision using web-based self-service / by Vanessa A. Cooper
MELB THESES
