| Description |
xii, 268 pages : illustrations ; 24 cm |
| Contents |
Foreword / George Cox -- Acknowledgments / The Editors -- Pt. 1. The Principles of Outsourcing and Facilities Management. 1. The Business Context for Outsourcing Non-core Service Functions / John Hinks. 2. The Identification of Core Business Processes and their HR and IT Implications / Ken Robertson. 3. The Role of Support Services and FM in the Introduction of Change Management / Weng Lee and E. C. Harris. 4. In-house or Outsourced? Making the Decision / John Hinks and Harry Hanson -- Pt. 2. Outsourcing Practice and Applications. 5. Support Services Outsourcing for the Private Sector / Jonathan Reuvid. 6. Professional Services Outsourcing for the Public Sector / Jonathan Reuvid. 7. The Changing Workplace - Analysing Property Needs / Alexi Marmot and Joanna Eley. 8. The Changing Workplace - Analysing Space Needs / Danny Shiem-Shin Then. 9. Anatomy of the Private Finance Initiative / Jonathan Reuvid. 10. Outsourcing your Contact Centre to Improve Performance / Suki Bains. 11. Full Circle - the Return Transfer from Outsourced to In-house Management / Trevor Payne -- Pt. 3. Commercial Considerations. 12. Procurement - Best Value Criteria for Selection / Phil Roberts. 13. Smart Outsourcing - the Legalities; How to Negotiate the Best Contract / Robin Baron. 14. Outsourcing Business Support Services and Managing the Decision / Gerald Davis and Francoise Szigeti -- Pt. 4. Building on Experience. 15. Measuring the Value of Facilities and Facilities Management / John Hinks. 16. Risk Management and Value Assessment / John Kelly. 17. The Renewal Decision in IT Outsourcing / Claire Coleman. 18. Improving the Quality of Life at Work - an Employee Perspective / Peter Cardwell -- Pt. 5. Case Studies in Services Provision. 19. Aldershot Garrision Facilities Management Contract. 20. The Glasgow Royal Infirmary Hotel Services Contract. 21. Amec Offshore Services. 22. British American Tobacco. 23. CIBA Speciality Chemicals. 24. Thales Optronics. 25. University of Huddersfield. 26. Epsom College |
| Notes |
Published in association with the Institute of Directors |
|
Also available online via the World Wide Web, by subscription to Books24x7 (BusinessPro) |
| Subject |
Contracting out.
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Facility management.
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| Author |
Hinks, A. John
|
|
Institute of Directors (London)
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| ISBN |
0749430613 paperback |
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