| Description |
x, 262 pages : illustrations ; 24 cm |
| Contents |
Foreword / Bob Camp -- 1. Competing in a modern business environment: what does it mean? -- 2. The total quality movement: where did it start, what does it mean, and how does it affect business organizations? -- 3. Origins of benchmarking and its meaning -- 4. Benchmarking - an all encompassing tool -- 5. Benchmarking - the strategic tool -- 6. Types of benchmarking -- 7. Benchmarking, benchmarking processes -- 8. Data collection approaches -- 9. The translation of benchmarking to business results -- 10. The link between benchmarking and performance measurement -- 11. Choosing partners for effective benchmarking -- 12. Benchmarking applications -- 13. Critical factors in benchmarking -- 14. How to avoid pitfalls -- 15. Benchmarking in the future -- 16. Profile of the organizations who have promoted benchmarking -- 17. A review of key publications on benchmarking |
| Analysis |
Business Assessment |
| Notes |
Includes index |
| Bibliography |
"A review of key publications on benchmarking": pages [235]-252 |
|
Includes bibliographical references (pages [253]-257) and index |
| Subject |
Benchmarking (Management)
|
|
Organizational effectiveness.
|
|
Production management -- Quality control.
|
|
Total quality management.
|
|
Efficiency, Organizational.
|
|
Total Quality Management.
|
| Author |
Leonard, Paul.
|
| LC no. |
95130576 |
| ISBN |
0412574101 |
|
