| Description |
xvii,259 pages : illustrations ; 24 cm |
| Contents |
1. Focus on the customer -- 2. Core concepts of total quality management -- 3. Learning from the quality gurus. W. Edwards Deming (1900-93). Joseph M. Juran. Kaoru Ishikawa (1915-89). Philip B. Crosby. John S. Oakland -- 4. Cutting the cost of quality -- 5. Case studies of total quality management -- 6. Tools and techniques of total quality management -- 7. Evaluating total quality management -- 8. Avoiding the hype -- App. Global benchmarking organizations |
| Summary |
"Building on the strength of the first edition of The Essence of Total Quality Management, this edition continues to provide the reader with an overview of the Total Quality Management topic, including the history of Total Quality Management and its core principles and founding gurus. Illustrated case studies of large and small companies show how Total Quality Management works in reality." "The text is an invaluable reference source for managers on short courses; for MBA and other students who wish to learn the heart of the subject without academic jargon."--BOOK JACKET |
| Notes |
Previous ed.: New York ; London: Prentice Hall, 1992 |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Total quality management.
|
| LC no. |
00002130 |
| ISBN |
0135731143 paperback |
|
