| Description |
viii, 488 pages : illustrations, forms ; 24 cm |
| Contents |
1. The world of the communicative manager -- 2. It's not what you say...: communicating nonverbally -- 3. They could be persuaded: using your managerial influence -- 4. Let's get together: teams at work -- 5. Steering the way: leading meetings that work -- 6. That silver-tongued devil...: making presentations matter -- 7. We can work it out: negotiating and bargaining -- 8. Will they buy it? Why managers must be able to sell -- 9. Calling all organisations: the business of the telephone -- 10. Writing matters: how to create the write impression -- 11. Tell it like it is...: communicating assertively -- 12. What's your problem? Helping in the workplace -- 13. The war for talent: selection skills for busy managers -- 14. Feedback time: performance appraisal and management -- 15. Following the correct path: the guiding lights of ethics and audits |
| Summary |
"Communication Skills for Effective Management demonstrates how, for managers to be successful, they need to employ a range of key communication skills, styles and strategies. The contents are based upon the authors' experiences of researching, teaching and consulting in a range of private and public sector organizations. From their academic and real-world involvement they have identified the core skills of effective management. Presented in an academically rigorous yet student-friendly way, the reader is encouraged to interact with the material covered. Each chapter contains a series of boxed text, diagrams, tables and illustrations which summarize core points. Exercises are also provided to enable managers to put the material reviewed into practice." |
|
"Communication Skills for Effective Management is an excellent text for undergraduate business and management students studying business communication. It is also an ideal text for MBA students. Practising managers will also find this book to be an invaluable resource."--BOOK JACKET |
| Analysis |
Business communication & presentation |
|
Management skills & techniques |
| Notes |
It is widely recognised that communication is at the very heart of effective management. There is therefore an ever-expanding demand for valid and generalisable information on how best to relate to people in organisational contexts. This book demonstrates how, for managers to be successful, they need to employ a range of key communication skills, styles and strategies. It looks at non-verbal communication, persuasive techniques, communication within and between teams, leading meetings, presentations, negotiating and bargaining, telephone techniques, writing skills, communicating assertively, feedback and performance appraisal, and ethics and audits |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Communication in management.
|
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Communication in management
|
|
Communication.
|
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Organization and Administration.
|
| Author |
Dickson, David, 1950-
|
|
Tourish, Dennis.
|
|
MyiLibrary.
|
| LC no. |
2003062245 |
| ISBN |
0333965752 |
|
