The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential : set clear standards -- The second essential : expect the best -- The third essential : pay attention -- The fourth essential : personalize recognition -- The fifth essential : tell the story -- The sixth essential : celebrate together -- The seventh essential : set the example -- Finding your voice
Summary
All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, this book shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes
Analysis
Human resources management
Notes
Revised edition of CRM Learning's 2000 videorecording
DVD, leader's guide and workbook based on the book by James Kouzes and Barry Posner
Videography, Bill Charette ... [et al.] ; editor, Thomas Meshelski ; music, Richard Bowers
Bibliography
Includes bibliographical references (pages 177-186) and index
