| Description |
xi, 196 pages : illustrations, ; 14 cm |
| Contents |
Machine derived contents note: Table of Contents -- Introduction 5 -- Chapter 1: Why Check Continual Improvement? 6 -- A. Highly Desirable And Beneficial 6 -- B. What Is Continual Improvement? 7 -- C. Why Is Continual Improvement Needed? 8 -- Chapter 2: Continual Improvement Assessment Planning 11 -- A. Purpose 11 -- B. Strategies 12 -- C. Planning 12 -- D. Audit Customers 14 -- Chapter 3: Verifying Continual Improvement 16 -- A. The Key Characteristic Of Continual Improvement 16 -- B. Required Continual Improvement (Compliance) 18 -- C. Continual Improvement Test 19 -- D. Continual Improvement Verification Audit Plan 22 -- E. Performing 24 -- F. Analyzing And Classifying 24 -- G. Continual Improvement Reporting 29 -- H. Auditor, Assessor, Examiner Qualifications 30 -- I. Who And How Often 31 -- J. Conclusion 31 -- Chapter 4: Process Auditing For Continual Improvement 32 -- A. Process Auditing For Improving Performance 32 -- B. Key Process Performance Indicators 33 -- C. Assessment Planning 37 -- D. Process Auditing For Continual Improvement Audit Plan 38 -- Note for ISO 9001 management system organizations 39 -- E. Performing The Assessment 40 -- F. Verifying The Process 40 -- G. Identifying Opportunities For Improvement 41 -- H. Identify Risks To The Organization 42 -- I. Is The Process Optimized? 44 -- J. Continual Improvement Reporting: 45 -- K. Predicting Performance 46 -- L. Assessor Qualifications 47 -- M. Who And How Often 47 -- Chapter 5: Reporting Performance And Wealth 48 -- A. Link To Customer Interests 48 -- B. Management Thinking 49 -- C. Finding And Pain 49 -- Chapter 6: Assessment For Gaps Compared To Performance Excellence Models 54 -- A. Criteria 54 -- B. Purpose 55 -- C. Scope 55 -- D. Assessment Team 56 -- E. Authority/Permission 56 -- F. Assessment Plan 57 -- H. Reporting 58 -- Chapter 7: Self-Assessment Perception Survey 60 -- A. Introduction 60 -- B. Part I- Quality Management Principles (Qmp) 61 -- C. Part Ii- Supplier (External) Relations 63 -- D. Part Iii - Organization Objectives 63 -- E. Implementation 64 -- F. Conclusion 65 -- Chapter 8: Managing The Cia Program 66 -- A. Need 66 -- B. Preparing 67 -- C. Performing 70 -- D. Measuring And Monitoring The Service 71 -- F. Organization Score Keeping 72 -- Glossary Of Selected Terms 74 -- Appendix 78 -- Appendix A - Continuous Versus Continual 78 -- Appendix B- Required Continual Improvement Records 80 -- Appendix C- 8ds For Solving Problems 81 -- Appendix D - Pfd Procedure 82 -- Appendix E - Pre Audit Survey Ideas 84 -- Appendix F: Continual Improvement Map For Iso 9001 87 -- Appendix G - Fp Matrix 88 -- Appendix H - Costs And F/P Matrix 89 -- Appendix I - Complaint Costs 90 -- Appendix J - 9004 Function Matrix 91 -- Appendix K - Iso 9004 Assessment Criteria Checklist For Performance Improvement - Example 93 -- Appendix L - Ci Perception Survey 99 -- Appendix M - Qmps 103 -- Appendix N - Reporting Findings 104 -- End Notes 106 |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Management audit.
|
|
Organizational effectiveness -- Evaluation.
|
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Total quality management.
|
| LC no. |
2003021340 |
| ISBN |
0873896149 pocket guide |
|
