658.4013 Ehr/Tss : Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich
Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich
WATERFT
2002
658.4013 Eva/Bty : Benchmarking : taking your organisation towards best practice! / Anne Evans
Benchmarking : taking your organisation towards best practice! / Anne Evans
WATERFT
1994
658.4013 Eva/Qap 2008 : Quality & performance excellence : management, organization, and strategy / James R. Evans
Quality & performance excellence : management, organization, and strategy / James R. Evans
MELB
2008
658.4013 Fai/Cca : Corporate culture and the quality organization / James W. Fairfield-Sonn ; foreword by Lawrence K. Williams
Corporate culture and the quality organization / James W. Fairfield-Sonn ; foreword by Lawrence K. Williams
MELB
2001
658.4013 Fed/Ras : Rath & Strong's Six Sigma team pocket guide / Mary Federico, Renee Beaty
Rath & Strong's Six Sigma team pocket guide / Mary Federico, Renee Beaty
WATERFT
2003
658.4013 Fmi/Bab : Benchmarking and best practices in facility management
Benchmarking and best practices in facility management
MELB
2006
658.4013 Fol/Feo : Five essays on quality management : presented in honour of Homer M. Sarasohn / Kevin Foley
Five essays on quality management : presented in honour of Homer M. Sarasohn / Kevin Foley
MELB
2004
658.4013 Fol/Mma : Meta management : a stakeholder/quality management approach to whole-of-enterprise management / Kevin J. Foley
Meta management : a stakeholder/quality management approach to whole-of-enterprise management / Kevin J. Foley
W'PONDS
2005
658.4013 Fos/Mqa 2003 : Managing quality : an integrative approach / S. Thomas Foster, Jr
Managing quality : an integrative approach / S. Thomas Foster, Jr
MELB
The lean Six Sigma pocket toolbook : a quick reference guide to nearly 100 tools for improving process quality, speed, and complexity / Michael L. George ... [and others]
WATERFT
2005
The lean Six Sigma pocket toolbook : a quick reference guide to nearly 100 tools for improving process quality, speed, and complexity / Michael L. George ... [and others]
WATERFT
Performance measurement and management 2002 : research and action : papers from the third International Conference on Performance Measurement and Management - PMA 2002, Boston, MA, USA, 17-19 July 2002
WATERFT
2002
Performance measurement and management 2002 : research and action : papers from the third International Conference on Performance Measurement and Management - PMA 2002, Boston, MA, USA, 17-19 July 2002
WATERFT
2002
658.4013 Int/Qms 2000 : Quality management systems : guidelines for performance improvements
Quality management systems : guidelines for performance improvements
WATERFT
658.4013 Lat/Odd 2006 : Organization diagnosis, design, and transformation / John Latham and John Vinyard with forewards by David Spong, John P. Evans, Mary Jean Ryan
Organization diagnosis, design, and transformation / John Latham and John Vinyard with forewards by David Spong, John P. Evans, Mary Jean Ryan
MELB
2006
658.4013 Mac/Bab : Benchmarking and best practice in Australia : progress in the top 500 enterprises / by Johanna Macneil, Malcolm Rimmer & Jonathon Testi
Benchmarking and best practice in Australia : progress in the top 500 enterprises / by Johanna Macneil, Malcolm Rimmer & Jonathon Testi
MELB
1993?
658.4013 Mar/Dyc : Driving your company's value : strategic benchmarking for value / Michael J. Mard ... [and others]
Driving your company's value : strategic benchmarking for value / Michael J. Mard ... [and others]
MELB
2004
658.4013 Mcd/Pea 2013 : Program evaluation and performance measurement : an introduction to practice / James C. McDavid, Irene Huse, Laura R.L. Hawthorn
Program evaluation and performance measurement : an introduction to practice / James C. McDavid, Irene Huse, Laura R.L. Hawthorn
WATERFT
2013
658.4013 Mil/Bpm : Business process management : business rules approach, business intelligence, enterprise architecture, enterprise resource planning, information security policies, event-driven process chain / Frederic P. Miller, Agnes F. Vandome, John McBrewster (ed.)
Business process management : business rules approach, business intelligence, enterprise architecture, enterprise resource planning, information security policies, event-driven process chain / Frederic
MELB
2009
658.4013 Nee/Ppt : The performance prism : the scorecard for measuring and managing stakeholder relationships / Andrew Neely, Chris Adams and Mike Kennerly
The performance prism : the scorecard for measuring and managing stakeholder relationships / Andrew Neely, Chris Adams and Mike Kennerly
MELB
2002
658.4013 Odo/Pss : Practical six sigma / Jonathan O'Donnell-Young and Rudy Pilotto
Practical six sigma / Jonathan O'Donnell-Young and Rudy Pilotto
MELB
2006
658.4013 Pan/Ssl : The Six Sigma leader : how top executives will prevail in the 21st century / by Peter Pande
The Six Sigma leader : how top executives will prevail in the 21st century / by Peter Pande
WATERFT
Key performance indicators : developing, implementing, and using winning KPIs / David Parmenter
MELB, WATERFT
2007
Key performance indicators : developing, implementing, and using winning KPIs / David Parmenter
MELB, WATERFT
2007
658.4013 Pul/Pma : Performance management : a new approach for driving business results / Elaine D. Pulakos
Performance management : a new approach for driving business results / Elaine D. Pulakos
MELB
2009
658.4013 Rad/Ctp : Challenging the performance movement : accountability, complexity, and democratic values / Beryl A. Radin
Challenging the performance movement : accountability, complexity, and democratic values / Beryl A. Radin
MELB
2006
658.4013 Ram/Tps : TPS-Lean Six Sigma : linking human capital to Lean Six Sigma : a new blueprint for creating high performance companies / by Hubert K. Rampersad and Anwar El-Homsi
TPS-Lean Six Sigma : linking human capital to Lean Six Sigma : a new blueprint for creating high performance companies / by Hubert K. Rampersad and Anwar El-Homsi
MELB
2007
658.4013 Rei/Cco : Controlling : concepts of management control, controllership, and ratios / Thomas Reichmann
Controlling : concepts of management control, controllership, and ratios / Thomas Reichmann
MELB
1997
658.4013 Ros/Pot : Principles of the business rule approach / Ronald G. Ross
Principles of the business rule approach / Ronald G. Ross
WATERFT
2003
658.4013 Ros/Pqm : Project quality management : why, what and how / by Kenneth Rose
Project quality management : why, what and how / by Kenneth Rose
MELB
2005
658.4013 Rus/Cia : Continual improvement assessment guide : promoting and sustaining business results / by J.P. Russell
Continual improvement assessment guide : promoting and sustaining business results / by J.P. Russell
MELB