658.4013 Aus/Dea : Data envelopment analysis : a technique for measuring the efficiency of government service delivery / Steering Committee for the Review of Commonwealth/State Service Provision
Data envelopment analysis : a technique for measuring the efficiency of government service delivery / Steering Committee for the Review of Commonwealth/State Service Provision
WATERFT
1997
658.4013 Bas/Iqa : Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence / Ron Basu
Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence / Ron Basu
MELB
2004
658.4013 Bax/Mpi 2010 : Managing performance improvement / Michael D. Tovey, Mary-Anne L. Uren, Neroli Ena Sheldon
Managing performance improvement / Michael D. Tovey, Mary-Anne L. Uren, Neroli Ena Sheldon
MELB, WATERFT
658.4013 Cam/Bts : Benchmarking : the search for industry best practices that lead to superior performance / Robert C. Camp
Benchmarking : the search for industry best practices that lead to superior performance / Robert C. Camp
MELB
1989
658.4013 Cap/Ffq : Financially focused quality / Thomas M. Cappels
Financially focused quality / Thomas M. Cappels
MELB
1999
658.4013 Car/Qgf : Quality games for trainers : 101 playful lessons in quality and continuous improvement / Marlene Caroselli
Quality games for trainers : 101 playful lessons in quality and continuous improvement / Marlene Caroselli
MELB
1996
658.4013 Che/Bbo : The big book of six sigma training games : creative ways to teach basic DMAIC principles and quality improvement tools / Chris Chen, Hadley Roth
The big book of six sigma training games : creative ways to teach basic DMAIC principles and quality improvement tools / Chris Chen, Hadley Roth
WATERFT
2005
658.4013 Cok/Pmi : Performance management : integrating strategy execution, methodologies, risk, and analytics / Gary Cokins
Performance management : integrating strategy execution, methodologies, risk, and analytics / Gary Cokins
MELB
2009
658.4013 Con/Qit : Quality into the 21st century : perspectives on quality and competitiveness for sustained performance / International Academy for Quality ; Tito Conti, Yoshio Kondo, and Gregory H. Watson, editors
Quality into the 21st century : perspectives on quality and competitiveness for sustained performance / International Academy for Quality ; Tito Conti, Yoshio Kondo, and Gregory H. Watson, editors
MELB
2003
658.4013 Cro/Qam : Quality and me : lessons from an evolving life / Philip B. Crosby
Quality and me : lessons from an evolving life / Philip B. Crosby
W'BOOL
1999
658.4013 Cro/Uta : Using the Australian Business Excellence Framework to achieve organizational excellence : a 'how to' guide / [Ron Crosling], SAI Global Professional Services
Using the Australian Business Excellence Framework to achieve organizational excellence : a 'how to' guide / [Ron Crosling], SAI Global Professional Services
MELB
2003
658.4013 Dav/Aaw : Analytics at work : smarter decisions, better results / Thomas H. Davenport, Jeanne G. Harris, Robert Morison
Analytics at work : smarter decisions, better results / Thomas H. Davenport, Jeanne G. Harris, Robert Morison
GIFT City, WATERFT
Competing on analytics : the new science of winning / by Thomas H. Davenport and Jeanne G. Harris
GIFT City, MELB
2017
Competing on analytics : the new science of winning / by Thomas H. Davenport and Jeanne G. Harris
GIFT City, MELB
2017
Competing on analytics : the new science of winning / by Thomas H. Davenport and Jeanne G. Harris
GIFT City, MELB
2017
658.4013 Dev/Ils : Integrating lean six sigma and high-performance organizations : leading the charge toward dramatic, rapid, and sustainable improvement / Tom Devane
Integrating lean six sigma and high-performance organizations : leading the charge toward dramatic, rapid, and sustainable improvement / Tom Devane
W'BOOL
2004
658.4013 Dew/Spm : Strategic performance management : a managerial and behavioural approach / Andre De Waal
Strategic performance management : a managerial and behavioural approach / Andre De Waal
WATERFT
658.4013 Eck/Pdm : Performance dashboards : measuring, monitoring, and managing your business / Wayne W. Eckerson
Performance dashboards : measuring, monitoring, and managing your business / Wayne W. Eckerson
MELB
2006
658.4013 Ehr/Tss : Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich
Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich
WATERFT
2002
658.4013 Eva/Bty : Benchmarking : taking your organisation towards best practice! / Anne Evans
Benchmarking : taking your organisation towards best practice! / Anne Evans
WATERFT
1994
658.4013 Eva/Qap 2008 : Quality & performance excellence : management, organization, and strategy / James R. Evans
Quality & performance excellence : management, organization, and strategy / James R. Evans
MELB
2008
658.4013 Fai/Cca : Corporate culture and the quality organization / James W. Fairfield-Sonn ; foreword by Lawrence K. Williams
Corporate culture and the quality organization / James W. Fairfield-Sonn ; foreword by Lawrence K. Williams
MELB
2001
658.4013 Fed/Ras : Rath & Strong's Six Sigma team pocket guide / Mary Federico, Renee Beaty
Rath & Strong's Six Sigma team pocket guide / Mary Federico, Renee Beaty
WATERFT
2003
658.4013 Fmi/Bab : Benchmarking and best practices in facility management
Benchmarking and best practices in facility management
MELB
2006
658.4013 Fol/Feo : Five essays on quality management : presented in honour of Homer M. Sarasohn / Kevin Foley
Five essays on quality management : presented in honour of Homer M. Sarasohn / Kevin Foley
MELB
2004
658.4013 Fol/Mma : Meta management : a stakeholder/quality management approach to whole-of-enterprise management / Kevin J. Foley
Meta management : a stakeholder/quality management approach to whole-of-enterprise management / Kevin J. Foley
W'PONDS
2005
658.4013 Fos/Mqa 2003 : Managing quality : an integrative approach / S. Thomas Foster, Jr
Managing quality : an integrative approach / S. Thomas Foster, Jr
MELB
The lean Six Sigma pocket toolbook : a quick reference guide to nearly 100 tools for improving process quality, speed, and complexity / Michael L. George ... [and others]
WATERFT
2005
The lean Six Sigma pocket toolbook : a quick reference guide to nearly 100 tools for improving process quality, speed, and complexity / Michael L. George ... [and others]
WATERFT
Performance measurement and management 2002 : research and action : papers from the third International Conference on Performance Measurement and Management - PMA 2002, Boston, MA, USA, 17-19 July 2002
WATERFT
2002
Performance measurement and management 2002 : research and action : papers from the third International Conference on Performance Measurement and Management - PMA 2002, Boston, MA, USA, 17-19 July 2002
WATERFT
2002
658.4013 Int/Qms 2000 : Quality management systems : guidelines for performance improvements
Quality management systems : guidelines for performance improvements
WATERFT
658.4013 Lat/Odd 2006 : Organization diagnosis, design, and transformation / John Latham and John Vinyard with forewards by David Spong, John P. Evans, Mary Jean Ryan
Organization diagnosis, design, and transformation / John Latham and John Vinyard with forewards by David Spong, John P. Evans, Mary Jean Ryan
MELB
2006
658.4013 Mac/Bab : Benchmarking and best practice in Australia : progress in the top 500 enterprises / by Johanna Macneil, Malcolm Rimmer & Jonathon Testi
Benchmarking and best practice in Australia : progress in the top 500 enterprises / by Johanna Macneil, Malcolm Rimmer & Jonathon Testi
MELB
1993?
658.4013 Mar/Dyc : Driving your company's value : strategic benchmarking for value / Michael J. Mard ... [and others]
Driving your company's value : strategic benchmarking for value / Michael J. Mard ... [and others]
MELB
2004
658.4013 Mcd/Pea 2013 : Program evaluation and performance measurement : an introduction to practice / James C. McDavid, Irene Huse, Laura R.L. Hawthorn
Program evaluation and performance measurement : an introduction to practice / James C. McDavid, Irene Huse, Laura R.L. Hawthorn
WATERFT
2013
658.4013 Mil/Bpm : Business process management : business rules approach, business intelligence, enterprise architecture, enterprise resource planning, information security policies, event-driven process chain / Frederic P. Miller, Agnes F. Vandome, John McBrewster (ed.)
Business process management : business rules approach, business intelligence, enterprise architecture, enterprise resource planning, information security policies, event-driven process chain / Frederic
MELB