658.4013 Aus/Dea : Data envelopment analysis : a technique for measuring the efficiency of government service delivery / Steering Committee for the Review of Commonwealth/State Service Provision
1997
1
658.4013 Bas/Iqa : Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence / Ron Basu
2004
1
658.4013 Bax/Mpi 2010 : Managing performance improvement / Michael D. Tovey, Mary-Anne L. Uren, Neroli Ena Sheldon
658.4013 Cam/Bts : Benchmarking : the search for industry best practices that lead to superior performance / Robert C. Camp
1989
1
658.4013 Cap/Ffq : Financially focused quality / Thomas M. Cappels
1999
1
658.4013 Car/Qgf : Quality games for trainers : 101 playful lessons in quality and continuous improvement / Marlene Caroselli
1996
1
658.4013 Che/Bbo : The big book of six sigma training games : creative ways to teach basic DMAIC principles and quality improvement tools / Chris Chen, Hadley Roth
2005
1
658.4013 Cok/Pmi : Performance management : integrating strategy execution, methodologies, risk, and analytics / Gary Cokins
2009
1
658.4013 Con/Qit : Quality into the 21st century : perspectives on quality and competitiveness for sustained performance / International Academy for Quality ; Tito Conti, Yoshio Kondo, and Gregory H. Watson, editors
2003
1
658.4013 Cro/Qam : Quality and me : lessons from an evolving life / Philip B. Crosby
1999
1
658.4013 Cro/Uta : Using the Australian Business Excellence Framework to achieve organizational excellence : a 'how to' guide / [Ron Crosling], SAI Global Professional Services
2003
1
658.4013 Dav/Aaw : Analytics at work : smarter decisions, better results / Thomas H. Davenport, Jeanne G. Harris, Robert Morison
658.4013 Dev/Ils : Integrating lean six sigma and high-performance organizations : leading the charge toward dramatic, rapid, and sustainable improvement / Tom Devane
2004
1
658.4013 Dew/Spm : Strategic performance management : a managerial and behavioural approach / Andre De Waal
2007
1
658.4013 Dew/Spm 2013 : Strategic performance management : a managerial and behavioral approach / André de Waal
2013
1
658.4013 Eck/Pdm : Performance dashboards : measuring, monitoring, and managing your business / Wayne W. Eckerson
2006
1
658.4013 Ehr/Tss : Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich
2002
1
658.4013 Eva/Bty : Benchmarking : taking your organisation towards best practice! / Anne Evans
1994
1
658.4013 Eva/Qap 2008 : Quality & performance excellence : management, organization, and strategy / James R. Evans
2008
1
658.4013 Fai/Cca : Corporate culture and the quality organization / James W. Fairfield-Sonn ; foreword by Lawrence K. Williams
2001
1
658.4013 Fed/Ras : Rath & Strong's Six Sigma team pocket guide / Mary Federico, Renee Beaty
2003
1
658.4013 Fmi/Bab : Benchmarking and best practices in facility management
2006
1
658.4013 Fol/Feo : Five essays on quality management : presented in honour of Homer M. Sarasohn / Kevin Foley
2004
1
658.4013 Fol/Mma : Meta management : a stakeholder/quality management approach to whole-of-enterprise management / Kevin J. Foley
2005
1
658.4013 Fos/Mqa 2003 : Managing quality : an integrative approach / S. Thomas Foster, Jr
658.4013 Lat/Odd 2006 : Organization diagnosis, design, and transformation / John Latham and John Vinyard with forewards by David Spong, John P. Evans, Mary Jean Ryan
2006
1
658.4013 Mac/Bab : Benchmarking and best practice in Australia : progress in the top 500 enterprises / by Johanna Macneil, Malcolm Rimmer & Jonathon Testi
1993?
1
658.4013 Mar/Dyc : Driving your company's value : strategic benchmarking for value / Michael J. Mard ... [and others]
2004
1
658.4013 Mcd/Pea 2013 : Program evaluation and performance measurement : an introduction to practice / James C. McDavid, Irene Huse, Laura R.L. Hawthorn
2013
1
658.4013 Mil/Bpm : Business process management : business rules approach, business intelligence, enterprise architecture, enterprise resource planning, information security policies, event-driven process chain / Frederic P. Miller, Agnes F. Vandome, John McBrewster (ed.)
