| Description |
x, 502 pages : illustrations ; 24 cm |
| Contents |
Ch. 1. Introduction to quality and performance excellence -- Ch. 2. Frameworks for organizational quality -- Ch. 3. Performance excellence, competitive advantage, and strategic management -- Ch. 4. Quality in customer-supplier relationships -- Ch. 5. Designing organizations for performance excellence -- Ch. 6. Designing, controlling, and improving organizational processes -- Ch. 7. Tools and techniques for performance excellence -- Ch. 8. Quality teamwork -- Ch. 9. Engagement, empowerment, and motivation -- Ch. 10. Leadership for performance excellence -- Ch. 11. Performance excellence and organizational change |
| Summary |
"Organized around traditional management topics, Evans' Quality & Performance Excellence: Management, Organization, and Strategy, 5e helps readers understand the parallels between total quality and management theories. The book effectively shows how principles and methods are put into effect in real organizations, while also illustrating the relationship between total quality principles and theories studied in prior management courses. Readers are able to enhance their understanding of the basic methods of total quality through the use of numerous real-world cases, which examine large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific."--BOOK JACKET |
| Notes |
Rev. ed. of: Total quality : management, organization and strategy. 4th ed |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Total quality management.
|
| Author |
Evans, James R. (James Robert), 1950-
Total quality
|
| LC no. |
2006940761 |
| ISBN |
9780324381320 paperback |
|
0324381328 paperback |
|
