1. An Approach to Mediation Skills and Techniques -- 2. Intake, Screening and other Preliminaries -- 3. Maintaining a Favourable Climate -- 4. Diagnosing, Defining, Designing -- 5. Managing the Mediation Process -- 6. Assisting the Communication Process -- 7. Facilitating the Negotiations -- 8. Encouraging Settlement -- 9. Variations in the Mediation Process -- 10. Special Issues in Mediation -- 11. Avoiding Mediator Traps -- 12. Developing a Practice and Practising Mediation
Summary
This book is designed to deal with the practical operation of the mediation process, with particular reference to the skills and techniques which can be used by mediators to assist the parties decision-making process
Analysis
Australian
Notes
Previous edition.: 2001
Bibliography
Includes bibliographical references (pages 457-461) and index
