| Description |
vii, 279 pages : illustrations ; 26 cm |
| Contents |
1. A review of IS/IT investment evaluation and benefits management issues, problems, and processes / Chad Lin and Graham Pervan -- 2. The benefits realization approach to IT investments / John Thorp -- 3. The IT evaluation and benefits management life cycle / Judy McKay and Peter Marshall -- 4. A review of research issues in evaluation of information systems / Vassilis Serafeimidis -- 5. Methodologies for investment evaluation: a review and assessment / Egon Berghout and Theo-Jan Renkema -- 6. The institutional dimensions of information systems evaluation / Vassilis Serafeimidis -- 7. Evaluating IS quality: exploration of the role of expectations on stakeholders' evaluation / Carla Wilkin, Rodney Carr and Bill Hewett -- 8. Evaluating evolutionary information systems: a post-modernist perspective / Nandish Patel -- 9. A framework to evaluate the informatization level / Soo Kyoung Lim -- 10. Using cost benefit analysis for enterprise resource planning project evaluation: A case for including intangibles / Kenneth Murphy and Steven Simon -- 11. Evaluating the management of enterprise systems with the balanced scorecard / Michael Rosemann -- 12. A balanced analytic approach to strategic electronic commerce decisions: a framework of the evaluation method / Mike Raisinghani -- 13. Information technology governance through the balanced scorecard / Wim Van Grembergen and Ronald Saull -- 14. Using a balanced scorecard framework to leverage the value delivered by IS / Bram Meyerson -- 15. Management of large balanced scorecard implementations: the case of a major insurance company / Peter Verleun, et al -- 16. Integrating the balanced scorecard and software measurement frameworks / Nancy Eickelmann -- 17. A comparative analysis of the balanced scorecard as applied in government and industry organizations / Nancy Eickelmann. G♭ |
| Summary |
The evaluation of information technology and its business value are the subjects of many academic and business discussions. Investments in IT are growing extensively and business managers worry whether the benefits derived might not be as high as expected. This phenomenon is often called the IT investment paradox or the IT Black Hole: large sums of money are invested in IT that seem to be swallowed by a large black hole without rendering much return. How to measure the benefits of IT is the concern of Technology Evaluation Methods and Management. Different IT evaluation approaches and methods are discussed and illustrated with cases: traditional financial evaluations such as the return on investment, information economics and the recently introduced IT Balanced Scorecard. The latter approach is proposed as an ideal mechanism to support the IT/business alignment process and its related IT governance process |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Information technology -- Management.
|
|
Information technology -- Evaluation.
|
| Author |
Van Grembergen, Wim, 1947-
|
| LC no. |
00053958 |
| ISBN |
187828990X paper |
|
