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Book Cover
Book
Author Harvey, Jean, 1950-

Title Complex service delivery processes : strategy to operations / Jean Harvey
Edition Second edition
Published Milwaukee, Wis. : ASQ Quality Press, 2010

Copies

Location Call no. Vol. Availability
 WATERFT BUSINESS  658 Har/Csd 2010  AVAILABLE
Description xxxi, 428 pages : illustrations ; 26 cm
Contents Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business
Bibliography Includes bibliographical references and index
Subject Service industries -- Management.
Organizational effectiveness.
Industrial efficiency.
Business planning.
LC no. 2010046264
ISBN 9780873898003 (soft cover : alk. paper)
0873898001 (soft cover : alk. paper)