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Book Cover
Book
Author Rentz, Kathryn.

Title Lesikar's business communication : connecting in a digital world / Kathryn Rentz, Marie E. Flatley, Paula Lentz
Edition Twelfth edition
Published New York : McGraw-Hill/Irwin, [2011]
©2011
©2011

Copies

Location Call no. Vol. Availability
 MELB  651.7 Ren/Lbc 2011  AVAILABLE
Description xxvii, 657 pages : illustrations (chiefly color) ; 29 cm
Contents Part I. Introduction -- 1. Communication in the workplace -- Part II. Fundamentals of business writing -- 2. Adaptation and the selection of words -- 3. Construction of clear sentences and paragraphs -- 4. Writing for positive effect -- Part III. Basic patterns of business messages -- 5. The writing process and the main forms of business messges -- 6. Directness in good-news and neutral messages -- 7. Indirectness in bad-news messages -- 8. Indirectness in persuasive messages -- 9. Communicating in the job-search process -- Part IV. Fundamentals of report writing -- 10. Basics of report writing -- 11. Types of business reports -- 12. Graphics and other documents -- Part V. Oral forms of business communication -- 13. Oral and interpersonal communication -- 14. Oral reporting and public speaking -- Part VI. Cross-cultural communication, correcxtness, technology, research -- 15. Cross-cultural communication -- 16. Correctness of communication -- 17. Tech nology-enabled communication -- 18. Business research methods -- Appendices: A. Corrections for the self-administered diagnostic test of correctness -- B. Physical presentation of letters, memos and reports -- C. General grading checklists: punctuation, grammar, number, spelling, proofreading technique, strategy, and formatting -- D. Special grading checklists: messages and reports -- E. Documentation and the bibliography
Summary "Lesikar's Business Communication provides...Detailed, understandable guidelines for clear, concise, audience-centered communication. Comprehensive coverage of the current types of communication in business, with annotated real-world examples. Expert advice on technologies for communicating. Over 130 contemporary business cases that give students valuable problem-solving practice"--
Notes Rev. ed. of: Business communication : making connections in a digital world / Raymond V. Lesikar, Marie E. Flatley, Kathryn Rentz. 11th ed
Bibliography Includes bibliographical references and index
Subject Commercial correspondence.
English language -- Business English.
Business communication.
Author Flatley, Marie Elizabeth.
Lentz, Paula.
Lesikar, Raymond V., 1922-2016. Business communication
LC no. 2009047275
ISBN 9780073377797 alkaline paper
0073377791 alkaline paper
Other Titles Business communication : connecting in a digital world