Effective reading for academic purposes -- Note-taking, paraphrasing and summarising -- Essay writing -- Academic conventions: referencing and avoiding plagarism -- Referencing using the Harvard author-date system -- Improving your writing - grammar and editing -- Writing genres -- Report writing -- Business document writing -- Oral presentation skills -- Employment communication -- Communication theories -- Intercultural communication -- Listening skills -- Non-verbal communication -- Interpersonal communication -- Organisational communication -- Communicating in groups -- Computer mediated communication
