| Description |
vi, 144 pages : illustrations ; 25 cm |
| Contents |
Machine generated contents note: 1.Conflicts in Construction -- 1.1.Recent history -- 1.2.Understanding conflict -- 1.3.Addressing conflict -- 1.4.Positive aspects of a conflict -- 1.5.The real causes of conflict -- 2.Why Do We Need to Manage Conflict? -- 2.1.Functional conflict -- 2.2.Dysfunctional conflict -- 3.Causes of Conflict -- 3.1.A conflict of ideas -- 3.2.A conflict of beliefs -- 3.3.A conflict of interests -- 3.4.The Fertile Ground Theory -- 3.5.Internal conflict -- 3.6.Internal conflict in construction -- 3.7.Other factors -- 4.Dishonesty and Self Deception -- 4.1.Plain dishonesty -- 4.2.Self delusion -- 4.3.Cognitive Dissonance -- 4.4.Confirmative Bias -- 5.Interpersonal Relationships -- 5.1.Anthropological factors -- 5.2.Sociological factors -- 5.3.Physiological factors -- 5.4.Psychological factors -- 5.5.Prejudice -- 5.6.Personality types -- 5.7.The urge to conflict -- 6.Anatomy of a Construction Project -- 6.1.Overview of the project and the parties -- |
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Contents note continued: 6.2.The pre-contract period -- 6.3.The contract period -- 6.4.The dispute period -- 6.5.Summary and analysis of the dispute -- 7.Twelve Steps for Reducing Conflict -- 7.1.Step 1: Communicate with precision -- 7.2.Step 2: Listen and consider attentively -- 7.3.Step 3: Think before speaking -- 7.4.Step 4: Take time to build relationships -- 7.5.Step 5: Be honest in your dealings with others -- 7.6.Step 6: Do not dispute trivial matters -- 7.7.Step 7: Look for common ground -- 7.8.Step 8: Recognise and avoid prejudice -- 7.9.Step 9: Express your understanding -- 7.10.Step 10: Control your emotions -- 7.11.Step 11: Apologise gracefully if you are wrong -- 7.12.Step 12: Accept apologies gracefully if others are in the wrong -- 8.Reducing Conflict -- 8.1.People, people, people -- 8.2.Interpersonal techniques -- 8.3.Perceptions and personalities -- 8.4.Tactical behaviour -- 8.5.Summary -- 9.Managing Conflict -- 9.1.Simple resolution techniques -- |
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Contents note continued: 9.2.Control of conflict -- 9.3.Conflict prevention -- 9.4.Prevent conflict from spreading -- 9.5.Call the professionals -- 9.6.Summary -- 10.Informal Dispute Resolution -- 10.1.Negotiation -- 10.2.Alternative Dispute Resolution (ADR) -- 11.Formal Dispute Resolution -- 11.1.General principles of dispute management -- 11.2.Arbitration and Litigation -- 11.3.Arbitration explained -- 11.4.Litigation explained -- 12.Conflict in Changing and Challenging Markets -- 12.1.Will people change? -- 12.2.Will contracts change? -- 12.3.Does Europe have anything better to offer? -- 12.4.Conflict in changing market conditions -- 12.5.More conflict or less conflict - you decide! |
| Summary |
"The book deals with all types of conflict but concentrates on the conflicts that lead to disputes in construction projects. The book shows the reader how to avoid, manage and resolve conflicts before they become serious disputes"-- |
| Notes |
Includes index |
| Subject |
Construction industry -- Management.
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Conflict management.
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| LC no. |
2012015857 |
| ISBN |
9781118298701 (paperback) |
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