The need for reliability tools in healthcare -- Creating the management support for a proactive environment to succeed -- Failure classification -- Basic failure mode and effects analysis : the traditional approach -- Opportunity analysis (OA) : the modified approach -- Understanding why things go wrong -- The PROACT root cause analysis (RCA) methodology -- Ordering the analysis team -- Analyzing the data : introducing the logic tree -- Communicate findings and recommendations -- Tracking for results -- Automating proactive analyses : the utilization of the PROACT® suite software solution (version 3.0+) -- Case studies
