| Description |
xxvi, 330 pages : illustrations ; 24 cm |
| Contents |
About the authors -- Foreword -- Preface -- Acknowledgments -- Administration. Capturing the first keystrokes : a technological transformation at the University of Delaware / David P. Roselle and Ginger Pinholster. Rethinking "Rethinking administration" : a cautionary tale / Michael Finlayson -- Emerging administrative strategies. Understanding e-business / Martin C. Clague. Distributed computing support / Polley Ann McClure, John W. Smith, and Teresa W. Lockard. The shifting ground between markets and hierarchy : managing a portfolio of relationships / John C. Henderson and Mani R. Subramani. The colleges of the Fenway / Janet Eisner. Transforming student services / Robert B. Kvavik and Michael N. Handberg. Transforming research administration / James P. McKee, Sharon L. Kiser, and Russ Lea. Transforming human resources in higher education / Thomas R. Connolly. Agora : building the campus of the future, today / Bernard W. Gleason and William J. Fleming -- Sustaining change. Partnership for performance : the balanced scorecard put to the test at the University of California / Kristine A. Hafner. Why some enterprise improvement models have more lasting effects than others / Wendell C. Brase. Managing change in higher education : a leader's guide / D. Quinn Mills and Janet M. Pumo. Renewal as an institutional imperative / Richard N. Katz and Diana G. Oblinger |
| Notes |
"Sponsored by EDUCAUSE and IBM." |
| Bibliography |
Includes bibliographical references (pages 315-322) and index |
| Subject |
Education, Higher -- Effect of technological innovations on -- United States.
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Educational change -- United States.
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Information technology -- United States.
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Information technology.
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Universities and colleges -- United States -- Administration.
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| Author |
Katz, Richard N.
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Oblinger, Diana.
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EDUCAUSE (Association)
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International Business Machines Corporation.
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| LC no. |
00700411 |
| ISBN |
1882982274 |
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