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Book Cover
Book
Author Lewis, Ralph G., 1935-

Title Total quality in higher education / by Ralph G. Lewis, Douglas H. Smith
Published Delray Beach, Fla. : St. Lucie Press, [1994]
©1994

Copies

Location Call no. Vol. Availability
 W'PONDS  378.1 Lew/Tqi  AVAILABLE
Description xiii, 330 pages : illustrations ; 24 cm
Series St. Lucie Press total quality series
St. Lucie Press total quality series.
Contents 1. Why Total Quality? -- 2. Overview of Total Quality -- 3. The House of Quality -- 4. Strategy Management -- 5. Process Management -- 6. Project Management and Team Management -- 7. Individual Management and Task Management -- 8. Implementation: The Transforming Process -- 9. ISO 9000 in Training and Education: A View to the Future
Analysis Education, Higher Administration
Total quality management
Notes Donated by the Flinders University Staff Development and Training Unit
Bibliography Includes bibliographical references and index
Notes Donated by Professor Ian Scarman
Subject Education, Higher -- Administration.
Total quality management.
Universities and colleges -- Administration.
Education -- methods.
Total Quality Management.
Universities -- organization & administration.
Author Smith, Douglas H.
Flinders University. Staff Development and Training Unit
LC no. 93023440
ISBN 0963403079 (alk. paper)