1. Why Total Quality? -- 2. Overview of Total Quality -- 3. The House of Quality -- 4. Strategy Management -- 5. Process Management -- 6. Project Management and Team Management -- 7. Individual Management and Task Management -- 8. Implementation: The Transforming Process -- 9. ISO 9000 in Training and Education: A View to the Future
Analysis
Education, Higher Administration
Total quality management
Notes
Donated by the Flinders University Staff Development and Training Unit