| Description |
xii, 74 pages ; 25 cm |
| Series |
Research and public policy series, 1326-6004 ; no. 30 |
|
Research and public policy series ; no. 30
|
| Contents |
Definition and Characteristics of Client-initiated Violence -- What the Law Requires -- Typical Client-initiated Violent Incidents and Behaviours -- Consequences of Client-initiated Violence -- Patterns of Client-initiated Violence -- The Incidence of Occupational Violence -- Industries / Occupations / Groups at Higher Risk of Occupational Violence -- Off-site Visits to/ with Clients -- Visits to the Home of Clients -- Attacks on Staff on the Way to or from Work -- Workers in Contact with the Public in Offices or Other Client Service Outlets -- Health Care Sector Client-initiated Violence -- Community Services Sector Client-initiated Violence -- Education Sector Client-initiated Violence -- Law/ Prison/ Security Sector Client-initiated Violence -- Transport Sector Client-initiated Violence -- Management Action Required -- Post-incident Support -- Establishment of Grievance /Mediation Meeting -- Guidelines for Mediation Meeting with Violent Client -- The Risk Identification, Risk Assessment and Risk Control Process -- Risk Identification -- Warning Signs of Impending Client-initiated Violence -- Risk Assessment -- Incident Investigation Schedule -- Risk Control -- The OHS Committee Role in Violence Prevention -- Security Plan Role in Violence Prevention -- Workers in Contact with the Public in Offices/ Other Client -- Service Outlets -- High-risk Clients -- Off-site Workers -- Home-based Workers -- Stalking -- Training for Violence Prevention -- Possible Procedures to be Followed During Meeting with Violent Client/ Perpetrator -- Evaluation -- Health Care Sector Client-initiated Violence Risk Control Strategies -- Community Services Sector Client-initiated Violence Risk Control Strategies -- Education Sector Client-initiated Violence Risk Control Strategies -- Transport Sector Client-initiated Violence Risk Control Strategies -- Law / Prison / Security Client-initiated Violence Risk Control Strategies -- Conclusion.ity and es |
| Summary |
The prevention of forms of violence that can occur between workers and their clients or customers is the focus of this handbook. Client initiated violence is most readily controlled through the process of risk identification, risk assessment and risk control. Following this overview of prevention approaches, a series of possible policy, strategy, checklist documents are provided as appendices |
| Analysis |
Occupational health and safety |
|
Violence |
|
Violence prevention programs |
| Notes |
ANALYTIC |
| Bibliography |
Bibliography: pages 45-51 |
| Notes |
Available also via World Wide Web |
|
Australian Institute of Criminology 2000 |
| Subject |
Business enterprises -- Australia -- Safety measures.
|
|
Customer relations -- Australia.
|
|
Employees -- Crimes against -- Australia.
|
|
Industrial safety -- Australia.
|
|
Occupational health and safety -- Australia
|
|
Violence in the workplace -- Australia -- Prevention.
|
| Author |
Australian Institute of Criminology.
|
| LC no. |
2001339232 |
| ISSN |
1326-6004 |
| ISBN |
0642241716 |
|
