| Description |
xii, 188 pages ; 23 cm |
| Series |
ACHE management series |
|
Management series (Ann Arbor, Mich.)
|
| Contents |
The challenge to hospitals: reinventing the hospital experience -- Windber Medical Center - crisis leads to change -- St. Rose Dominican Hospitals-Siena campus. Creating a new environment for hospital -- Careabbott Northwestern Hospital. Combining high tech and high touch -- Florida Hospital-Celebration Health. Becoming a living laboratory -- Highline Medical Center. Maintaining the momentum -- Charles Medical Center-Bend. Adjusting to change -- North Hawaii Community Hospital. A blended medicine perspective -- The Valley Hospital. Reinvigorating nursing at the bedside -- Putting the components of a patient-focused hospital in place -- Measuring and sustaining success |
| Summary |
"Reinventing the Patient Experience provides the advice and inspiration you need to make significant changes in the way your patients experience care in your hospital." "The book draws lessons from the experiences of hospitals considered innovators in patient-centered care. This diverse group of organizations illustrates how integrating "high touch" and "high tech" care is possible at hospitals of all types and sizes. You will learn what strategies they put in place, what barriers they faced, how they moved past roadblocks, and what their keys to success were. Leaders from these pioneering organizations share how they tackled various implementation and operational issues in the areas of physical environment, nursing services, complementary therapies, spirituality, leadership, and sustainability."--BOOK JACKET |
| Bibliography |
Includes bibliographical references |
| Subject |
Hospital care -- United States.
|
|
Hospital patients -- Care -- United States.
|
|
Hospitals -- United States -- Administration.
|
|
Hospital-Patient Relations.
|
|
Hospital Administration -- methods.
|
| SUBJECT |
United States. https://id.nlm.nih.gov/mesh/D014481 |
| Author |
Christianson, Jon B.
|
| LC no. |
2007012209 |
| ISBN |
9781567932782 paperback alkaline paper |
|
1567932789 paperback alkaline paper |
|
