Description |
xx, 348 pages : illustrations ; 24 cm |
Contents |
Introduction: Why Total Quality Management? -- Pt. 1. Concepts, Theory, and Concern of Quality in Healthcare. Ch. 1. Concerns of Quality in Healthcare. Ch. 2. Overview of Total Quality Management in Healthcare. Ch. 3. Teams. Ch. 4. Data Collection and Analysis. Ch. 5. The Basic Tools of Quality. Ch. 6. Other Common Quality Tools Used in Healthcare. Ch. 7. Advanced Topics of Quality. Ch. 8. ISO 9000 Standards and Healthcare. Ch. 9. Malcolm Baldrige National Quality Award and Healthcare. Ch. 10. Marketing System Design -- Pt. 2. Deployment of TQM. Ch. 11. How to Implement Total Quality Management. Ch. 12. Breakthrough Process. Ch. 13. A Case Study in Quality Management. Ch. 14. Customer Service -- Appendix A: Deming's Updated 14 Points -- Appendix B: Goals and Their Development -- Appendix C: What Would You Do If...? -- Appendix D: Training for Breakthrough Strategy in Healthcare -- Appendix E: Lessons Learned -- Appendix F: Formulas Used in Quality Management |
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Appendix G: Control Charts |
Bibliography |
Includes bibliographical references (pages 337-342) and index |
Subject |
Health services administration.
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Medical care -- Quality control.
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Total quality management.
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Health Services Administration.
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Quality of Health Care.
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Total Quality Management.
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LC no. |
96001634 |
ISBN |
0786309806 |
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