Ch. 1. The Professional Defined: Traditionally, Legally, and Practically -- Ch. 2. Professional Employees in the Health Care Organization -- Ch. 3. From School to the Real World -- Ch. 4. The Professional and the Nonprofessional: Where Is the Line? -- Ch. 5. Professional Behavior and Professional Treatment -- Ch. 6. Professional Mobility: Up, Across, or Out? -- Ch. 7. Motivation and the Professional -- Ch. 8. Appraising the Professional's Performance -- Ch. 9. Day-to-Day Management of the Professional Employee -- Ch. 10. The Professional as a Manager -- Ch. 11. Unionization and the Professional -- Ch. 12. Cases: Managing the Healthcare Professional
