TABLE OF CONTENTS -- Gateways to the practice of delivering human services -- Basic orientations to delivering human services -- Conditions creating the need for human services -- People responding to human needs -- Getting services to people in need -- Brokering -- Consumer advocating -- Mobilizing -- Helping consumers to function more effectively -- Relating to consumers: core skills for delivering human services -- Counseling: stages and approaches of the helping process -- Advanced intervention models -- Managing work for competent practice -- Managing information -- Supervising -- Integrating
Notes
Rev. ed. of: Delivering human services / Michael J. Austin
