Pt. 1. Management in Perspective -- 1. Definitions and Assumptions -- 2. The Context of Human Services Management -- 3. Historical Origins of Current Management Theories -- Pt. 2. The Functions of Management -- 4. Influencing by Planning -- 5. Creating and Managing Staff Diversity -- 6. Promoting Work Performance -- 7. Staff Evaluations and Personnel Actions -- 8. Organizing Work Activities -- 9. Controlling Staff Behavior -- 10. Leading -- Pt. 3. Completing the Management Picture -- 11. Other Important Management Tasks -- 12. Becoming an Effective Manager
