Title Talking about machines : an ethnography of a modern job / Julian E. Orr

Published Ithaca, N.Y. : ILR Press, 1996

Copies

Location	Call no.	Vol.	Availability
W'PONDS	305.9 Orr/Tam		AVAILABLE

Description xvi, 172 pages ; 22 cm Series Collection on technology and work Collection on technology and work. Contents Foreword / Stephen R. Barley -- 1. Introduction -- 2. Vignettes of Work in the Field -- 3. Territories: The Geography of the Service Triangle -- 4. The Technicians -- 5. The Customers -- 6. Talking about Machines, and Bits Thereof... -- 7. The Work of Service -- 8. War Stories of the Service Triangle -- 9. Warranted and Other Conclusions Bibliography Includes bibliographical references (pages 163-166) and index Subject Xerox Corporation -- Customer services. Ethnology -- United States. Mechanics -- United States. Photocopying machines -- United States -- Maintenance and repair. LC no. 96023924 ISBN 0801432979 (alk. paper) 0801483905 (paperback: alk. paper)

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