Title Consumer awareness and information needs survey 2001 / Australian Communications Authority

Published Melbourne : Australian Communications Authority, [2002] ©2002

Copies

Location	Call no.	Vol.	Availability
W'PONDS	304.0994 Aus/Caa		AVAILABLE

Description 32 pages : illustrations, forms ; 30 cm Series Special report / Australian Communications Authority, 1443-007X ; no. 10 Special report (Australian Communications Authority) ; no. 10 Summary The Australian Communications Authority (ACA) released Special Report No. 10 - Consumer Awareness and Information Needs Survey 2001. The purpose of this report is to provide a summary of consumer awareness research commissioned by the ACA in 2001. Completed in 2001, the research involved 1,238 residential and 373 small business customers, who were surveyed about their awareness and understanding of communications services, rights and options, and the issues on which they require information Analysis Telecommunications Consumer expectations Internet Surveys Federal issue Notes Cover title "May 2002" Also available online via the World Wide Web Australian Communications Authority 2002 Subject Consumer education -- Australia. Consumer satisfaction -- Australia. Telecommunication -- Customer services -- Australia. Telecommunication -- Australia. Needs assessment -- Australia. Author Australian Communications Authority. ISBN 0642783098

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