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Book Cover
Book
Author Kolb, Deborah M.

Title When talk works : profiles of mediators / Deborah M. Kolb and associates
Edition First edition
Published San Francisco : Jossey-Bass, [1994]
©1994

Copies

Location Call no. Vol. Availability
 W'PONDS  303.69 Kol/Wtw  AVAILABLE
Description xxi, 513 pages : illustrations ; 24 cm
Series Jossey-Bass conflict resolution series
Jossey-Bass conflict resolution series.
Contents Introduction: Another Way to Settle Disputes: The Practice of Mediation / Deborah M. Kolb -- 1. Frances Butler: Questions That Lead to Answers in Child Custody Mediation / Kenneth Kressel -- 2. Patrick Davis: "To Bring Out the Best ... To Undo a Little Pain" in Special Education Mediation / Susan S. Silbey -- 3. Howard Bellman: Using "Bundles of Input" to Negotiate an Environmental Dispute / Christine B. Harrington -- 4. William Hobgood: "Conditioning" Parties in Labor Grievances / Deborah M. Kolb -- 5. Patrick Phear: Control, Commitment, and Minor Miracles in Family and Divorce Mediation / Austin Sarat -- 6. Albie M. Davis: Community Mediation as Community Organizing / Sally Engle Merry -- 7. Eric Green: Finding Alternatives to Litigation in Business Disputes / Lavinia E. Hall -- 8. Lawrence Susskind: Activist Mediation and Public Disputes / John Forester -- 9. Juju Atkinson: Blurring the Distinction Between Mediation and Adjudication / William M. O'Barr
10. Jimmy Carter: The Power of Moral Suasion in International Mediation / Eileen F. Babbitt -- 11. Linda Colburn: On-the-Spot Mediation in a Public Housing Project / Neal Milner -- 12. Joseph Elder: Quiet Peacemaking in a Civil War / Thomas Princen -- Conclusion: The Realities of Making Talk Work / Deborah M. Kolb and Kenneth Kressel
Summary When Talk Works goes behind the scenes with accomplished mediators to show how these professionals resolve conflicts in our families, businesses, communities, and between nations. In twelve personal, interview-based profiles in the style of The New Yorker, Deborah M. Kolb and her associates present an inside view of mediators at work: who they are and what techniques they use to achieve successful results in all areas of our society where conflicts arise - from business, law, and public policy to public education, the environment, and labor relations. Each of the mediators speaks candidly about his or her work - its challenges, rewards, and failures. Their compelling stories illustrate the many ways to "make talk work," offering insights to mediators currently working in the field, those seeking to enter the profession, and others who find that mediation skills are critical to success in their careers
When mediator Jimmy Carter talks, world leaders listen. When violence erupts in a public housing project, Linda Colburn mediates for peace. And when attorney William Hobgood intervenes to resolve a labor dispute, he saves workers and management the economic and emotional costs of litigation
Notes Includes index
Bibliography Includes bibliographical references and index
Notes Also available online via the World Wide Web, by subscription to Books24x7 (BusinessPro)
Subject Conflict management -- United States.
Dispute resolution (Law) -- United States.
Mediation -- United States.
Author Books24x7, Inc.
LC no. 93048667
ISBN 1555426409